Call Center Operation Management & Training

Kia India; Gurugram District; On-site; INR 300,000 - 700,000; Full time

Job summary

An established industry player seeks a dynamic individual for the Call Center Operation Management & Training role. This position is pivotal in enhancing customer satisfaction through effective complaint resolution and training initiatives. You will coordinate with the call center, ensuring efficient complaint handling while empowering telecallers with product knowledge and skills. If you are passionate about customer care and possess strong analytical and communication skills, this is the perfect opportunity to make a significant impact in the automobile sector.

Qualifications

• 5-8 years of experience in Customer Care, preferably in the automobile industry.
• Proficiency in MS Office and Salesforce for complaint registration.

Responsibilities

• Coordinate with call center for complaint registration and resolution.
• Train telecallers on new products and conduct product knowledge tests.

Skills

Customer Care Experience

Analytical Skills

Communication Skills

Interpersonal Skills

MS Office Proficiency

Education

Graduate

B. Tech / BE (Mechanical / Automobile)

MBA

Tools

Salesforce

Job description

Call Center Operation Management & Training

Join to apply for the Call Center Operation Management & Training role at Kia India.

This position involves coordinating with Kia India's call center for complaint registration and resolution (inbound), SNS complaint registration in Salesforce, training telecallers on new products and launches, conducting product knowledge and scenario-based tests, certifying new telecallers, implementing motivation and recognition programs, managing lead generation systems, conducting outbound surveys, and enhancing call center efficiency and productivity.

Skill Sets :

• 5-8 years of experience in Customer Care, preferably in the automobile industry, especially passenger cars.
• Energetic, self-motivated with a service attitude, good planning and implementation skills.
• Analytical skills, industry awareness, excellent communication and listening skills.
• Good interpersonal skills for dealer management, staff handling, and customer grievance management.
• Proficiency in MS Office.

Qualification: Graduate / B. Tech / BE (Mechanical / Automobile) / MBA.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Motor Vehicle Manufacturing