Field Service Manager - Jabalpur

Daimler Truck AG; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Daimler Truck AG India in Indore district seeks a Field Service Manager to lead service operations across assigned territory, coordinating with channel partners and BB to accelerate service business growth.

You will oversee service and spare parts operations, drive NPS/CSI improvements, organize dealer training, support warranty processing, and liaise with HQ for electrical and mechanical vehicle diagnostics.

Qualifications

• Engineering degree or diploma with commercial vehicle service operations experience.
• Experience in service operations across a dealership network.
• Strong understanding of service process standards and SOPs.

Responsibilities

• Drive growth for service business with channel partners and BB.
• Improve NPS/CSI by prioritizing repair TAT, RSA reach, and recovery.
• Support adherence to Service Process Standards and SOPs at dealers.
• Monitor service and vehicle retention against standards.
• Engage dealer manpower in skill development and training.
• Oversee service and spare parts operations for growth and profitability.
• Organize Customer Support activities like Mega Service Camps and public events.
• Maintain regular contact with Key Account Management customers and fleet owners.
• Guide implementation and use of digital portals.
• Process warranty and AMC claims and pre-approvals.
• Involve in vehicle diagnosis (electrical & mechanical) and coordinate HQ support.

Skills

Field service management

Dealer network development

Customer satisfaction

Education

Engineering degree or diploma in commercial vehicle service operations

Job description

Job Description:

Field Service Manager Position based at Jabapur responsible for service operations in assigned territory

Responsibilities

• Driving the acceleration of service business and growth for channel partners & BB.
• Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
• Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
• Monitoring Service / Vehicle retention in accordance with established standards
• Engaging dealer manpower in skill level training through competence development initiatives
• Overseeing service and spare parts operations to drive growth and profitability at the dealership
• Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
• Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
• Providing guidance & support for the implementation and utilization of digital portals
• Processing warranty & AMC claims / pre approvals
• Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

Qualifications

Engineering degree / diploma with commercial vehicle service operations experience