Area Sales Manager

Make Your Own Perfume [MYOP]; Chennai District; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

PF

Overtime Allowance

Health Insurance

Job summary

Make Your Own Perfume [MYOP] is seeking a Store Operations Manager to lead sales, staffing, inventory, and compliance across our outlet network in Chennai. You will drive targets, optimize processes, and maintain customer focus.

The role demands strong leadership, stakeholder management, and hands-on oversight of marketing and training initiatives, with responsibility for PIP outcomes and promotional activities. Experience in retail perfume or consumer goods is preferred.

Responsibilities

• Drive monthly regional sales targets and store targets.
• Coordinate with Store Manager on day-to-day operations.
• Maintain adequate staffing for outlets.
• Ensure stock accuracy between system and physical stock.
• Ensure adherence to SOP and store timings.
• Manage escalations and maintain high customer satisfaction.
• Report mall stakeholder engagement and manage relationships.
• Plan and execute promotional activities and marketing support.
• Identify potential outlets and support business development.
• Oversee PIP management for underperforming staff.

Skills

Sales Leadership

Staffing

Inventory Control

Process Compliance

Customer Service

Stakeholder Relations

Marketing Support

Business Development

PIP Management

Job description

Responsibilities

• Sales
  • Ensure Region attain monthly sales targets (Level 3).
  • Ensure outlets attain monthly sales targets (Level 3).
  • Ensure outlets attain daily sales targets.
  • Coordinate with Store Manager on Store day-to-day operations.
  • Product and Process knowledge.
• Staffing
  • Maintain adequate staffing for operational outlets.
  • Hiring of sales team for new outlets.
  • Monitoring and evaluation of sales team.
• Inventory
  • Ensure that the store maintain adequate stock requirements.
  • Ensure the system stock and physical stock at the store are the same.
• Process Adherence
  • Evaluate adherence to SOP of sales team
  • Ensure adherence to Store etiquette and at store timing.
  • Ensure compliance to all company policy
• Customer Service
  • Manage and resolve escalations effectively.
  • Ensuring high level of customer satisfaction.
• Stakeholder Management
  • Manage relationships with mall team.
  • Manage relationships HO team.
  • Manage relationships with sales team.
  • Report all mall team stakeholder engagement in Sales and Marketing App.
• Marketing
  • Manage and implement sales & marketing strategies.
  • Support store managers in Sales strategy execution.
  • Provide inputs for growing brand recall.
  • Report all Competitor data in Market Insights. (By 5th of every month).
  • Cross branding and promotion.
  • Plan and execute promotional activities at outlet.
• Business Development
  • Identify pipeline of potential outlets.
• PIP
  • Management of employee in PIP

Requirements

Key Task

• Sales
  • Submission of monthly visit plan (By 5th of every month)
  • Submission of Weekly field visit plan (Before Friday)
  • Monitoring store cleanliness and staff grooming.
  • Bill Reopen and Discount Approval.
• Inventory
  • Bottle Stock Audit: Once in 2 weeks
  • Package Full Stock Audit: Once in a month.
  • Perfume Stock Audit: Once in 2 weeks.
  • For Airport ASM : All audits Once in a month.
• Process Adherence
  • Store Evaluation - Once every month for all stores.
• Training and Evaluation
  • Employee Evaluation: Once every quarter for all Perfume Consultants.
  • Employee Evaluation: Once every month for all Store Managers and Floating Staff.
  • Employee Evaluation: For every trainee before onboarding.
  • Co ordinate for Execution of trainings initiated from Training department.
• Marketing
  • Identify potential marketing activities every month.
  • All marketing plan needs to be reported in the Sales and Marketing app.
• Compliance
  • Monitor store camera – Daily
  • Monitor staff uniform – Daily
  • Execution of disciplinary measures for sales team.
• Operation
  • Monitoring of stock audit and store cash.
  • Co-ordinate with BD team for store maintenance.

Benefits

• PF
• Overtime Allowance
• Health Insurance