Area Revenue Head

OYO; Ernakulam, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

OYO in Kerala seeks an Area Revenue Head to lead a team of Relationship Managers and Revenue Leads, strategize revenue targets, and drive occupancy across properties in the hub.

You will oversee line sales with existing clients, ensure payments, monitor dashboards, and collaborate with cross-functional teams to optimize guest experience and property funnel. Travel as needed.

Qualifications

• 7-8 years of overall experience in sales & operations.
• Min 3-4 years of experience in a people manager capacity.
• Experience in Hotel Industry would be an added advantage.
• Ready to travel as and when required and willingness to work on field.

Responsibilities

• Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory.
• Drive line sales through various means from existing OYO clients.
• Help generate revenue by driving occupancy and ensuring availability of sellable rooms.
• Ensure collection of accounts receivable/outstanding amount from clients/accounts.
• Maintain and review monthly sales tracker of accounts and targets.
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business.
• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively.
• Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster.
• Manage daily operations of various hotels and ensure adherence to all OYO operational procedures and guidelines.
• Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
• Resolve issues arising between property owners, customers & internal team
• Ability to frequently travel on ground and generate create a healthy property funnel
• Cross-functional approach through coordination with multiple teams across organization.

Skills

Networking ability

ERP/APP usage

Excel

Email Writing

Excellent communication

Negotiation skills

Analytical ability

Team Player

Job description

Job Description Area Revenue Head (ARH)

ARH

Revenue

Job Title (s)

Department

Reporting to

• Revenue Head

Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory.

• Drive line sales through various means from existing OYO clients
• Help generate revenue by driving occupancy and ensuring availability of sellable rooms
• Ensure collection of accounts receivable/outstanding amount from clients/accounts
• Maintain and review monthly sales tracker of accounts and targets
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively
• Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster
• Manage daily operations of various hotels and ensure adherence to all OYO operational procedures and guidelines
• Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
• Resolve issues arising between property owners, customers & internal team
• Ability to frequently travel on ground and generate create a healthy property funnel
• Cross-functional approach through coordination with multiple teams across organization.

Key Responsibilities

• Create an exuberant property owner relationship to build on referral network

People Responsibilities

Yes

• Ensuring occupancy (URNs) month on month
• Prepaid (PP) realization
• Pay at Hotel (PAH) realization

Key Performance Indicators

Ensuring daily availability of Sellable rooms (DSRN)

Factors Influencing Hiring Decision

• 7 - 8 years of overall experience in sales & operations
• Min 3-4 years of experience in a people manager capacity
• Experience in Hotel Industry would be an added advantage
• Ready to travel as and when required and willingness to work on field.

Experience

• Networking ability
• Soft Skills (ERP/APP usage, Excel, Email Writing)
• Excellent communication skills (verbal and written)
• Good negotiation skills

Technical Skills

• Analytical ability
• Team Player
• Communication Skills
• Energetic

Stake Holder Interaction/Management

Internal

• Revenue Head/Hub Head, Supply Team, TR Team, Central Teams

External

• Property Owners, Real Estate Brokers