Area Recovery Manager - Tractor loan -

SkillLabs; Madhya Pradesh; On-site; INR 800,000 - 1,400,000; Full time

Job summary

SkillLabs in India seeks an experienced Collection Manager to lead a team handling automotive collections across multiple channels, including DMAs. You will drive arrear resolution, bucket-wise performance, and ensure adherence to payout grids and legal actions where needed.

You will oversee agency performance, capacity planning, and daily MIS reporting, while coordinating strategies with HO/RO to improve outcomes and meet targets.

Qualifications

• Minimum 5-8 Years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, HCV.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing collections through a team of Collection Manager and DMAs.
• Responsible for collection performance on parameters like arrear resolution and bucket-wise resolutions across the assigned area, including roll forward rates and loan loss provisioning.
• Monthly field performance reviews and quarterly reviews of allocated collection targets.
• Monthly agency performance reviews, addressing low performers, DMAs, and empanelment of new agencies/DMAs.
• Ensuring periodic billing and payout processing for agencies/DMAs as per approved grids.
• Periodic evaluation and correction of field capacity as per Average Collection Ratio (ACR).
• Ensuring smooth execution of strategies drives planned by HO/RO for day-to-day improvement.
• Repo kit requirement and stock inventory monitoring, compliance with repo processes.
• Liquidation of eligible repo assets with brokers and HO, collecting payments for approved sale cases.
• Periodic receipt books/HHTs/app code requests for agencies; monitor deposition of collections and take action for non-adherence.
• Recommending initiation of legal actions in chronic defaults in coordination with local legal team.
• Daily productivity MIS maintained and shared with higher management with analysis.
• Monthly hub location team meetings for performance review and setting next month targets.
• Managing customer service escalations for collection issues and providing geo-limits inputs.
• Escalation of sales-related issues for delinquent cases with ASMs daily.

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience