Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kakinada; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

SkillLabs in India is seeking an experienced Collection Manager with 5-8 years in automotive collections to lead a team of DMAs and Collection Managers. You will oversee arrears resolution, bucket-wise performance, and agency empanelment while ensuring compliant payout processing and daily MIS reporting.

You will drive field performance, implement HO/RO strategies, monitor repo operations, and coordinate with brokers and local legal teams for delinquent cases.

Qualifikationen

• Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Team handling experience

Aufgaben

• Managing collections through a team of Collection Manager and DMAs
• Monitor collection performance across arrears, bucket-wise resolutions, and provisioning metrics for the assigned area
• Conduct monthly field performance reviews and quarterly team performance reviews
• Review agency performance and empanelment of new agencies/DMAs for collections
• Ensure timely billing and payouts to agencies/DMAs as per payout grids
• Evaluate field capacity using Average Collection Ratio (ACR)
• Implement daily strategies to improve collection performance as directed by HO/RO
• Monitor repo stock and ensure compliance with repo processes
• Coordinate liquidation of repo assets with brokers and HO
• Manage receipt books/HHTs and deposits by agencies; take action against non-compliance
• Recommend legal actions in chronic default cases with local legal team
• Maintain daily productivity MIS and share with management
• Lead monthly hub meetings for performance review and target setting
• Handle customer service escalations for collection issues and provide geo-limit inputs
• Escalate sales-related issues for delinquent cases with ASMs

Kenntnisse

Data management

Team leadership

Agency coordination

Jobbeschreibung

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience