Area Collection Manager - Two Wheeler Loans

SkillLabs; Kamrup Metropolitan; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SkillLabs in Assam (Kamrup Metropolitan) seeks an experienced Collections Manager to lead a team including DMAs and Collection Managers. The role focuses on arrears reduction, bucket-wise resolutions, and driving performance across the collections function.

It involves supervising agency performance, payout processing, and strategy execution with HO/RO teams. The candidate must have 5–8 years in collections within automotive products, strong data management, and proven team leadership.

Qualifications

• 5-8 years of collection experience in automotive segments.
• Experience managing collection agencies and DMAs.
• Strong data management and reporting skills.
• Proven team leadership and performance delivery.

Responsibilities

• Manage the collections through a team of Collection Manager and DMAs.
• Drive performance on arrears resolution and bucket-wise targets.
• Review field performance monthly and quarterly against targets.
• Evaluate and empanel new agencies/DMAs for collection operations.
• Oversee agency payouts and ensure adherence to payout grids.
• Monitor field capacity and optimize collection ratios (ACR).
• Implement strategies to improve day-to-day collection performance.
• Monitor repo stock and coordinate liquidation with brokers.
• Maintain MIS on productivity and share insights with leadership.
• Escalate delinquent cases and coordinate with legal teams.
• Handle customer service escalations related to collections.

Skills

Collection experience

Agency management

Data management

Team leadership

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience