Area Collection Manager - Vehicle Collection

SkillLabs; Ranchi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SkillLabs in India is seeking an experienced Collections Manager to lead a team of Collection Manager and DMAs, driving performance across arrears resolution, bucket-wise recoveries, and payment collection in the assigned geographical area.

You will review monthly field performance, evaluate agency and DMA partners, ensure payout processing, and implement HO/RO strategies to improve day-to-day collection results while maintaining compliance.

Qualifications

• 5-8 years of collection experience in automotive products
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience

Responsibilities

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on a) Arrear resolution b) Bucket wise resolutions including roll forward rates, loan loss provisioning, penal interest collection for the assigned geographical area
• Performance review on field monthly and quarterly performance review of the team
• Monthly review of agency performance, addressing underperformers, DMAs, and empanelment of new agencies/DMAs
• Ensuring periodic billing and payout processing for agencies/DMAs as per approved grids
• Periodic evaluation of field capacity as per Average Collection Ratio (ACR)
• Executing HO/RO strategies for daily collection performance improvements
• Repo kit requirement, monitoring repo stock, compliance to repo processes
• Liquidation of eligible repo assets with brokers and HO team and collection for sale cases
• Receipt books/HHTs/app code requests for agencies and monitoring deposition of collections
• Initiating appropriate legal actions in chronic default cases with local legal team
• Daily productivity MIS maintained and shared with higher management
• Monthly hub location meetings for performance review and targets
• Managing customer service escalations for collection issues and geo-limit inputs
• Escalation of sales issues for delinquent cases with ASMs on a day-to-day basis

Skills

Collections leadership

Team management

Data analysis

Vendor management

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience