Area Collection Manager - Vehicle Loans - Hard Bkt

SkillLabs; Bhopal; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs in India is seeking an experienced Collections Manager to lead a team of Collection Managers and DMAs, driving arrear resolution and bucket-wise performance across the assigned region. You will oversee agency performance, coordinate payouts, and implement strategy-driven improvements to optimize collections.

As a leader, you will conduct monthly field reviews, manage performance targets, and drive empanelment of new agencies/DMAs.

Qualifications

• 5-8 years of collections experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handing experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters (Arrear resolution, bucket wise resolutions, roll forward rates, loan loss provisioning, penal interest collection for the assigned geographical area).
• Performance review on field monthly basis and quarterly performance review of the team of allocated collection targets.
• Monthly review of agency performance, identifying and empanelment of new agencies/DMAs for collection.
• Ensuring periodic billing & payouts for agencies/DMAs.
• Periodic evaluation of field capacity per Average Collection Ratio (ACR).
• Ensuring execution of strategies/drives planned by HO/RO for improvement.
• Repo kit requirement, monitoring repo stock inventory, compliance to repo processes.
• Liquidation of eligible repo assets and collection of payments for approved sale cases.
• Receipt books/HHTs, mobile app code requests for agencies; monitor deposits and enforce adherence.
• Initiation of appropriate legal actions in chronic default cases with local legal team.
• Daily productivity MIS maintenance & sharing with higher management.
• Monthly team meetings at hub location for performance review & next month targets.
• Managing customer service escalations for collection issues and geo-limits.
• Escalation of sales issues for delinquent cases with ASMs.

Skills

Collection management

Agency management

Team leadership

Data management

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience