Area Recovery Manager - Tractor Loan

SkillLabs; Barwani; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SkillLabs in India seeks an experienced Collections Leader to manage tractor loan collections, leading DMAs and a team of collection managers. You will drive performance on arrears, bucket resolutions, and provisioning while coordinating with HO/RO for daily improvements.

The role requires strong data management, agency relationships, and team leadership to achieve targets and ensure compliant payout processes.

Qualifications

• Minimum 5-8 years of collection experience in tractor loan.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on arrear resolution and bucket-wise resolutions including roll-forward rates and loan loss provisioning.
• Performance reviews on field monthly and quarterly targets for allocated collection teams.
• Monthly reviews of agency performance and empanelment of new agencies/DMAs for collection.
• Billing and payouts processing for agencies/DMAs as per payout grids.
• Evaluation/correction of field capacity per Average Collection Ratio (ACR).
• Executing strategies/drives planned by HO/RO for day-to-day improvement.
• Repo kit requirement and monitoring repo stock inventory; ensure repo processes.
• Liquidation of eligible repo assets with brokers and HO; collect payments for approved sale cases.
• Maintaining daily productivity MIS and sharing with management.
• Monthly team meetings at hub location for performance review and target setting.
• Handling customer service escalations for collection issues; provide geo-limit inputs.
• Escalation of sales issues for delinquent cases with ASMs daily.

Skills

Collection experience

Agency management

Data management

Team leadership

Job description

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in Tractor loan
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience