AREA RECOVERY MANAGER

PeopleStrong; Thiruvananthapuram; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong invites applications for the role of Area Recovery Manager in Secured & Unsecured Lending. You will lead a on-roll collection team, drive delinquency reduction, and coordinate with branches to accelerate resolutions.

The position requires 3+ years in collection, strong communication, and ability to meet targets under pressure; travel as needed within the company's requirements.

Qualifications

• 3+ years of collection experience, including soft and hard buckets.
• Proven ability to handle difficult customers with professionalism.
• Strong communication and interpersonal skills in Tamil/English and other languages preferred.
• Knowledge of movement of other lending products in the market.
• Ability to work and deliver targets under pressure.
• Be accountable for portfolio quality of the location.
• Willingness to travel as per company requirement.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis.
• Connect with delinquent borrowers via calls and field collections.
• Responsible for team building and training collection staff.
• Work closely with branches for smoother collections.

Skills

Collection experience

Team management

Communication skills

Product knowledge

Target orientation

Education

Any UG

Tools

MS Office

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

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Grade

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Employment Type

Collection - Secured & Unsecured Lending Business

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Reporting to –

Designation & Grade

Area Manager

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No. of Reportees,

Designation & Grade

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Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection.

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Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.
• Be Accountable for Portfolio Quality of the Location.

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Special Requirements (If any)

• Should have willingness to travel as per company requirement.

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Job Location / State

As per the company requirement.

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Compensation Band

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Entitlements

Stake Holders

As per the company requirement.

B

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Educational Qualification / Technical Certification

Any UG

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Skill Sets

Collection Experience inn unsecured loan like PL/BL , with team handling skill sets.

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Communication Skills

Good oral, written skill in Tamil /English and any other languages preferably

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Experience

3+ years of Collection experience both soft and hard bucket

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System Knowledge

MS-Office (Excel/Word and PowerPoint)

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Uncompromising ethical standards and discipline expected

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Other Requirements (If any)

Should have the license with vehicle (2-wheeler).