SENIOR RECOVERY EXECUTIVE - MH

PeopleStrong; Pune District; On-site; INR 550,000 - 850,000; Full time

Job summary

PeopleStrong is seeking a Senior Recovery Executive for Secured & Unsecured Lending. You will lead delinquency reduction efforts, aim for early resolution with normalization, monitor accounts daily, and engage delinquent borrowers via calls and field collections.

You will also build and train the collection team and work closely with branches to smooth collections. The role requires people leadership, excellent communication, and a proven ability to meet targets under pressure in a target-driven

Qualifications

• Must have the ability to build and train a collection team.
• Strong interpersonal and verbal communication skills are essential.
• Experience handling delinquent customers and field collections is preferred.
• Proven track record of achieving collection targets under pressure.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via phone and field collections
• Responsible for team building and training collection staffs
• Coordinate with branches for smoother collections

Skills

Interpersonal skills

Verbal communication

Team leadership

Customer handling

Deliver targets under pressure

Collections domain knowledge

Job description

Senior Recovery Executive - Secured & Unsecured Lending Business

Reporting to - Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.