Area Manager

Metso Outotec; India; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

Metso India Pvt. Ltd. in India is seeking a dynamic Area Service Manager to oversee service operations for crushing and screening plants across Uttar Pradesh, Bihar, and North Jharkhand. The role emphasizes reliable equipment performance, high customer satisfaction, and growth of the service business.

The position is based in Varanasi, Uttar Pradesh, with extensive travel across the identified region to lead service engineers and coordinate with Product Support, Sales, and Spare Parts teams.

Qualifications

• Diploma or B.Tech in Mechanical or Electrical Engineering.
• 6–10 years in service operations with heavy equipment.
• Strong hydraulics, electrical systems, and automation knowledge.
• Experience in installation, commissioning, preventive maintenance, and troubleshooting.
• Excellent customer relationship management and problem-solving skills.
• Proven leadership and ability to manage teams.
• Willingness to travel across Uttar Pradesh, Bihar, and North Jharkhand.

Responsibilities

• Manage service, installation, and commissioning for crushing screening plants.
• Handle breakdowns and technical issues on Metso/Nordberg equipment.
• Oversee preventive maintenance, warranties, and service contracts.
• Build and maintain strong customer relationships.
• Lead service engineers and technicians in the territory.
• Drive service growth through spare parts and service orders.
• Provide technical training to customers and team members.
• Coordinate with Product Support, Sales, and Spare Parts.
• Monitor field service delivery and performance.
• Travel extensively within the region to support customers.

Skills

Leadership

Team management

Customer relationships

Problem solving

Communication

Education

Diploma or B.Tech in Mechanical or Electrical Engineering

Job description

Introduction

We are looking for a dynamic and customer-focused Area Service Manager to join Metso India Pvt. Ltd. In this role, you will manage service operations for Crushing Screening equipment across Uttar Pradesh, Bihar, and North Jharkhand, ensuring reliable equipment performance, high customer satisfaction, and service business growth.

This role is based in Varanasi, Uttar Pradesh, India, covering U.P., Bihar, and North Jharkhand.

Team you will belong to

You will work closely with Service Engineers, Technicians, Product Support, Sales, and Spare Parts teams to deliver effective service solutions to customers. The team focuses on equipment reliability, operational excellence, customer relationships, and the growth of Metsos service business.

What you'll do

• Manage service, installation, and commissioning activities for track-mounted and stationary Crushing Screening plants.
• Handle equipment breakdowns, troubleshooting, and technical issues related to Metso / Nordberg equipment and IC automation.
• Manage preventive maintenance, warranty claims, and service contracts, including LCS and LCS Lite.
• Build strong customer relationships to improve customer satisfaction and retention.
• Lead, guide, and manage Service Engineers and Technicians across the assigned territory.
• Drive service business growth through spare parts sales and service orders.
• Provide technical training to customers and team members.
• Coordinate with Product Support, Sales, and Spare Parts teams to ensure timely resolution of customer issues.
• Monitor service performance and ensure effective field service delivery across the region.
• Travel extensively within the assigned territory to support customers and service operations.

What you'll bring

• Diploma or B.Tech in Mechanical or Electrical Engineering.
• 6-10 years of experience in service operations involving heavy equipment, Crushing Screening plants, or mining equipment.
• Strong technical knowledge of hydraulics, electrical systems, and automation.
• Experience in equipment installation, commissioning, preventive maintenance, and breakdown troubleshooting.
• Good customer relationship management and problem-solving skills.
• Strong leadership and team management capabilities.
• Good communication and coordination skills.
• Willingness to travel extensively across Uttar Pradesh, Bihar, and North Jharkhand.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.