Specialist Order Management

Metso; Vadodara; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Metso in Gurgaon, India, is seeking a Specialist, Order Management to manage end-to-end order execution, fulfilment, backlog management, and demand release. You will coordinate with stakeholders to ensure timely information flow and deliver efficient order processing within an international, cross-functional team.

The role emphasizes on-time delivery, process compliance, and continuous improvement, offering growth within a dynamic global organization and exposure to a wide range of supply chain

Qualifications

• Experience in Order Management, Supply Chain, Customer Support, Logistics, or a similar operational environment.

Responsibilities

• Ensure consistent and high-quality execution of order booking, order fulfilment, and demand release to the supply chain within the assigned region.
• Coordinate with key stakeholders to ensure timely and accurate information flow throughout the delivery process.
• Manage backlog effectively to support backlog health and on-time delivery.
• Proactively identify and mitigate risks related to supply chain constraints that could affect delivery timelines.
• Act as the primary point of contact for day-to-day order-related matters and coordinate the resolution of order execution issues.
• Ensure compliance with Metso processes, policies, and guidelines.
• Monitor operational performance through key metrics, including on-time delivery, project reliability, task reliability, case handling time, and backlog health.
• Identify opportunities to improve order management processes, operational efficiency, and customer satisfaction.

Skills

Order management

Supply chain

Customer support

Delivery processes

Cross-functional collaboration

English fluency

Communication

Problem solving

Job description

Job Description:

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Specialist, Order Management

Introduction

We are looking for a Specialist, Order Management to join our CNS Order Management MEI team. In this role, you will manage end-to-end order execution, order fulfilment, backlog management, and demand release to the supply chain within your assigned region. You will contribute to on-time delivery, efficient order processing, and a seamless flow of information across the delivery process.

This role is based in Gurgaon, India.

Team you will belong to

You will join an internationally distributed Order Management organization where customer focus, collaboration, and operational excellence guide the way we work.

Our team works closely with Market Areas, Business Lines, Logistics, and Supply Chain functions to ensure smooth end-to-end order execution and effective collaboration across regions. We are committed to improving processes, building high-performing teams, and delivering consistent results in a dynamic international environment.

What you’ll do

• Ensure consistent and high-quality execution of order booking, order fulfilment, and demand release to the supply chain within the assigned region.
• Coordinate with key stakeholders to ensure timely and accurate information flow throughout the delivery process.
• Manage backlog effectively to support backlog health and on-time delivery.
• Proactively identify and mitigate risks related to supply chain constraints that could affect delivery timelines.
• Act as the primary point of contact for day-to-day order-related matters and coordinate the resolution of order execution issues.
• Ensure compliance with Metso processes, policies, and guidelines.
• Monitor operational performance through key metrics, including on-time delivery, project reliability, task reliability, case handling time, and backlog health.
• Identify opportunities to improve order management processes, operational efficiency, and customer satisfaction.

What you’ll bring

• Experience in Order Management, Supply Chain, Customer Support, Logistics, or a similar operational environment.
• Good understanding of end-to-end order execution, backlog management, and delivery processes.
• Ability to identify risks early, follow up on actions, and drive issues towards resolution.
• Strong collaboration and communication skills, with the ability to work effectively across multiple teams and stakeholders.
• Customer-focused mindset and the ability to manage day-to-day order-related communication professionally.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• Ability to work effectively in an international and cross-functional environment.
• Fluency in English, both written and spoken.

Whats in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You’ll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Working options that support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in India, you can also benefit from locally applicable employee benefits and programs.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.