Area Collection Manager - Home Loans

SkillLabs; Malerkotla; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SkillLabs is seeking an experienced Collections Manager to lead a team including DMAs and a Collection Manager. The role focuses on arrears resolution, bucket-wise performance, and provisioning across the assigned geographic area in the automotive sector.

You will review performance monthly and quarterly, empanel new agencies/DMAs, ensure payout processing, and optimize field capacity based on ACR. You will coordinate with HO/RO and drive strategy execution for day-to-day improvements.

Qualifications

• Minimum 5-8 years of collection experience in automotive products.
• Experience in managing collection agencies and field teams.
• Strong data handling and reporting skills.

Responsibilities

• Oversee collections through a team of Collection Manager and DMAs.
• Monitor performance on arrears, bucket-wise resolutions, and provisioning.
• Conduct monthly and quarterly performance reviews of the team.
• Evaluate and empanel new agencies/DMAs for collections.
• Ensure timely payout processing per approved grids.
• Monitor field capacity and alignment with Average Collection Ratio.
• Drive day-to-day collection improvements as per HO/RO strategies.
• Manage repos, inventory, and compliance across channels.
• Coordinate legal actions in chronic default cases with local teams.
• Maintain daily productivity MIS and share with senior management.
• Lead monthly hub meetings to review targets and performance.
• Address customer service escalations and geo-limit inputs.

Skills

Collection management

Agency management

Data management

Team leadership

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like HL
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience