Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Peddapuram; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking an experienced Collections Manager to lead a team of Collection Manager and DMAs across designated geographies in India. The role focuses on optimizing arrears resolution, bucket-wise outcomes, and performance against targets.

You will coordinate with agencies, ensure timely payouts, monitor field capacity, and drive strategic collection drives planned by HO/RO. Strong data management and leadership experience are essential.

Qualifications

• Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies and partner networks.
• Excellent data management and reporting capabilities.
• Team handling and performance management experience.

Responsibilities

• Lead a team of Collection Manager and DMAs to drive collections across the assigned geography.
• Monitor collection performance on parameters like arrear resolution, bucket-wise resolutions, and loan loss provisioning.
• Review field performance monthly and conduct quarterly reviews of the team against targets.
• Coordinate agency/DMAs performance, identify low performers, and onboard new agencies/DMAs as needed.
• Ensure timely billing and payouts per approved payout grids to agencies/DMAs.
• Assess field capacity using Average Collection Ratio and adjust strategies to improve performance.
• Oversee repo kit requirements, stock inventory, and repo liquidation in coordination with brokers and HO.
• Escalate delinquent cases for legal action with local legal teams and maintain daily MIS.

Skills

Collection management

Team leadership

Data analysis

Agency management

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience