Area Collection Manager - Three Wheeler Loans - Soft Bkt

SkillLabs; Prayagraj; On-site; INR 700,000 - 900,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking a seasoned collections professional in Prayagraj to lead a team of Collection Managers and DMAs, driving performance across ARRs, buckets, and related metrics.

You will oversee agency partnerships, monitor payouts, and optimize field capacity based on the Average Collection Ratio, while coordinating with HO/RO for strategy execution and ensuring timely MIS reporting to senior management.

Qualifications

• Minimum 5-8 years of collections experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for collections performance on parameters like arrear resolution and bucket-wise resolutions for the assigned area.
• Monthly field performance reviews and quarterly team performance reviews against targets.
• Process periodic payouts to agencies/DMAs as per payout grids.
• Periodically evaluate field capacity per Average Collection Ratio (ACR).
• Liquidate eligible repo assets with brokers and HO team; collect payments for approved sales.
• Maintain daily productivity MIS and share with management.
• Handle customer service escalations on collection issues.

Skills

Collection management

Agency management

Data management

Team leadership

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience