Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Bilaspur District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in Bilaspur district, India, is seeking a seasoned Collections Manager to lead a team of DMAs and Collection Managers.

The role focuses on arrears resolution, bucket-wise target achievement, and performance optimization across the automotive loan portfolio. You will conduct periodic reviews, manage agencies, ensure timely payouts, and implement field strategies to improve recovery metrics while maintaining compliance and operational efficiency.

Qualifications

• 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handing / leadership experience.

Responsibilities

• Managing collections through a team led by Collection Manager and DMAs.
• Oversee collections performance on parameters like arrears resolution and bucket-wise resolutions.
• Conduct monthly field performance reviews and quarterly team performance reviews.
• Monthly reviews of agency performance; address underperformers and empanel new agencies/DMAs.
• Ensure timely billing and payout processing for agencies/DMAs per payout grids.
• Periodically evaluate field capacity against Average Collection Ratio (ACR).
• Ensure smooth execution of strategies/drives to improve day-to-day collection performance.
• Monitor repo stock inventory and compliance with repo processes.
• Liquidate eligible repo assets in coordination with brokers and HO; collect payment.
• Ensure receipt books/HHTs and app code requests for agencies; monitor deposits.
• Recommend legal actions in chronic defaults with local team.
• Prepare daily productivity MIS for management review.
• Lead monthly hub meetings to review performance and set next-month targets.
• Handle customer service escalations on collection issues; provide geo-limit inputs.
• Escalate sales issues (registration, dealer service) for delinquent cases with ASMs daily.

Skills

Team management

Agency management

Data analysis

Performance monitoring

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience