Area Collection Manager - Tractor loan

SkillLabs; Dhar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SkillLabs in Dhar, Madhya Pradesh, invites an experienced Collections Leader to manage a team of collection professionals and DMAs, driving arrear resolution and bucket-wise performance across the assigned region. You will conduct monthly field reviews, empanel new agencies, oversee payouts per grid, monitor capacity by ACR, and execute HO/RO drives to lift day-to-day collection results.

This role requires 5–8 years in collections for automotive products and strong data management and

Qualifications

• Minimum 5-8 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, HCV.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Oversee collections via a team of Collection Manager and DMAs.
• Monitor arrear resolutions and bucket-wise performance (roll-forward, loan loss provisioning, penal interest).
• Monthly field reviews and quarterly performance reviews of the team against targets.
• Review agencies/DMAs performance; empanel new agencies/DMAs for collection.
• Ensure periodic billing and payout processing for agencies/DMAs per payout grids.
• Adjust field capacity per Average Collection Ratio (ACR).
• Support HO/RO drives for daily collection improvement.
• Monitor repo stock, ensure compliance with repo processes.
• Coordinate with brokers/HO for liquidation of eligible repo assets and collections.
• Maintain daily productivity MIS and share with management.
• Lead monthly hub meetings to set next month targets.
• Handle customer service escalations related to collections; advise on geo limits.
• Escalate delinquent sales issues with ASMs as needed.

Skills

Collection exp

Data management

Team leadership

Agency management

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience