Area Collection Manager - Three Wheeler Loans - Soft Bkt

SkillLabs; Prayagraj; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SkillLabs in Prayagraj seeks an experienced Collections Leader to drive end-to-end recovery across automotive product lines. You will manage DMAs and internal teams, optimize arrears and bucket-wise resolutions, and coordinate with HO for strategy execution.

You will also supervise agency performance, onboarding of new partners, billing cycles, and daily MIS reporting to senior management, ensuring adherence to targets and process compliance.

Qualifications

• 5–8 years of collections experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team leadership experience.

Responsibilities

• Manage the collections through a team of Collection Manager and DMAs.
• Monitor collection performance on arrears and bucket-wise resolutions.
• Review field performance monthly and quarterly targets.
• Oversee agency/DMAs performance, empanelment and onboarding of new agencies.
• Ensure periodic billing and payouts to agencies/DMAs as per grids.
• Coordinate repo stock and liquidation with brokers and HO.
• Maintain daily productivity MIS for senior management.
• Escalate delinquent issues with ASMs and geo-leadership.

Skills

Collection management

Agency management

Data management

Team leadership

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience