Area Collection Manager

SkillLabs; Lakhimpur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SkillLabs is seeking an experienced Collections Leader to oversee a team including a Collection Manager and DMAs across our auto finance portfolios. The role focuses on improving arrear resolution, bucket-wise outcomes, and loan recovery performance for the assigned geography in India.

The ideal candidate will have 5–8 years in collections, strong agency management, and data-driven oversight to drive monthly and quarterly targets.

Qualifications

• Minimum 5-8 years of collections experience in auto finance products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies and performance tracking.
• Strong data management and reporting capabilities.
• Proven ability to lead and develop teams.

Responsibilities

• Manage the collections team including Collection Manager and DMAs.
• Monitor collection performance across key parameters and implement improvements.
• Review agency performance monthly and identify new agencies/DMAs for empanelment.
• Ensure timely payouts to agencies/DMAs per payout grids and maintain MIS.
• Coordinate field capacity planning based on Average Collection Ratio (ACR).
• Support HO/RO strategies for daily collection performance enhancements.
• Oversee repo kit stock, repo liquidation in coordination with brokers and HO.
• Ensure documentation flow for receipts, app codes, and deposit verification.

Skills

Team leadership

Agency management

Data management

Collection experience

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any Auto Finance Products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience