Area Collections Manager - Secured flows

Birla Carbon; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Birla Carbon is seeking an Area Collections Manager to oversee collections targets and financial goals in Indore District, Madhya Pradesh. The role involves monitoring delinquency, ensuring compliance, and managing collections processes effectively.

The ideal candidate will have a strong background in collections management, excellent analytical skills, and experience in team leadership. They will also participate in audits and work alongside legal and senior management on escalations.

Qualifications

• Proven experience in collections management, especially in financial sectors.
• Strong analytical skills to monitor and review delinquent portfolios.
• Experience in people management and training.

Responsibilities

• Achieve collection targets and financial goals for the area.
• Monitor customer accounts across the region, identifying potential defaults.
• Ensure compliance with internal norms and regulatory requirements.

Skills

Collections Management

Financial Analysis

Customer Relationship Management

Monitoring & Compliance

Job description

Area Collections Manager - Secured flows

Job Description:

Achieve collections targets and financial goals for the area

• Monitor and Control delinquency and minimize credit losses for portfolio
• Drive higher resolution rates.
• Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
• Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
• Review, maintain control and minimize the cost incurred towards collections of dues.
• Daily monitoring and regular reviews of delinquent portfolio to make account level

Portfolio review and monitoring

• Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for externa agencies
• Continuously monitor agency performance
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

• Provide oversight and be a coach and mentor for the team
• Ensure regular functional & behavioral trainings of team members in collaboration with HR
• Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team