Area Collection Manager - Bad Debt Collections

Mahindra Finance; East Champaran, Gaya; Presencial; INR 2.500.000 - 4.000.000; Jornada completa

Descripción de la vacante

Mahindra Finance is seeking a senior leader to head the Recovery & Collections function, formulating strategy, directing field teams, and ensuring debt recovery targets are met. The role emphasizes budgeting, process improvements, and strong people management to sustain portfolio quality and comply with internal controls.

You will drive cross-functional coordination with Accounts, Legal, and Operations, implement governance, and mentor executives to maximize productivity and minimize losses.

Responsabilidades

• Strategy formulation and implementation: achieve organization goals in collection efficiency, provision reversals, etc.
• Budget & Profitability: monitor and drive field force to meet budgeted recovery; ensure debt/NPA management and portfolio quality
• Product & Process: understand reports, identify factors to improve collection output, develop cost-reduction processes, ensure audit compliance
• HR & People management: guide teams, provide training for development and retention, coordinate with Accounts/Legal/Operations/HR
• Customer related: address customer concerns pertaining to collections

Descripción del empleo

Duties & Responsibilities ( List in the order of importance the duties & responsibilities of this job)

1. Strategy formulation and implementation:

• To achieve goals set by organization in terms of collection efficiency, provision reversals, etc
• To keep the team motivated at all times
• To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in line with companys rules and regulations
• Maintain an effective review mechanism to monitor results
• Educating executives on increasing collection effectiveness through field collection,repossessions,guarantors etc.
• Ensuring and leveraging productivity of executives right from inception

2. Budget & Profitability:

• To monitor , drive and review the field force towards achieving the budgeted recovery
• Ensure effective recovery of debt and NPA management
• Drive Profitability & Ensure Portfolio Quality Maintenance
• Timely repossession to ensure minimal disposal losses, as per management norms

3. Product & Process related:

• To understand reports and review team basis of reports and data
• Identifying factors which can improve collection output
• Identify non-performers and report to Divisional Head
• Devise and develop process & procedures aimed at reducing cost of collections
• Ensure audit compliance and rating parameters are met

4. HR & People management:

• Provide guidance to teams to maintain an environment that encourages participation, teamwork
• Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention
• Improving engagement of department
• To co-ordinate with the Accounts, Legal, Operations, H.R. and all other Functions for inputs and related functional support

5. Customer related:

Addressing customer concerns, pertaining to collections