Area Coach

Cafe Coffee Day; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cafe Coffee Day is seeking an 'Area Coach' to lead operations across multiple outlets in Pathankot. This role involves ensuring operational excellence, developing teams, and driving customer satisfaction and revenue growth.

Qualifications

• Minimum 3–5 years in multi-unit retail or QSR operations.
• Ability to work in a fast-paced, customer-focused environment.
• Willingness to travel within the assigned territory.

Responsibilities

• Oversee daily operations of 3–7 units in Pathankot.
• Drive sales and profitability targets at each location.
• Recruit and train store managers and frontline staff.

Skills

Leadership

Interpersonal skills

People management

Business acumen

Operational metrics understanding

Education

Bachelor’s degree in Business Administration

Degree in Hospitality or related field

Tools

MS Office

POS systems

Job description

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Senior Hr Executive-Cafe Coffee Day | Principle Consultant | Mentor | Recruitment

Job Title: Area Coach – Bangalore

Department: Operations

Reports To: Regional Manager / Operations Head

Industry: [QSR / Retail / Hospitality / etc.]

Job Summary:

We are looking for a dynamic and experienced Area Coach to oversee the operations and performance of multiple outlets in the Pathankot area. The Area Coach will be responsible for ensuring operational excellence, team development, customer satisfaction, and revenue growth across all assigned locations.

Key Responsibilities:

• Oversee the daily operations of 3–7 units in and around Pathankot.
• Drive sales and profitability targets for each location.
• Monitor store performance, identify gaps, and implement improvement plans.
• Recruit, train, coach, and evaluate store managers and frontline staff.
• Ensure adherence to company SOPs, food safety, hygiene, and service standards.
• Implement marketing and promotional activities effectively.
• Conduct regular audits, reviews, and performance appraisals.
• Analyze local market trends and customer needs to optimize offerings.
• Manage budgets, inventory, and cost control across units.
• Report performance metrics and suggest strategic improvements to leadership.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Minimum 3–5 years of experience in multi-unit retail or QSR operations.
• Strong leadership, interpersonal, and people management skills.
• Sound understanding of business acumen and operational metrics.
• Ability to work in a fast-paced, customer-focused environment.
• Proficiency in MS Office and basic POS systems.
• Willingness to travel within the assigned territory.

Preferred:

• Prior experience in brands like Domino’s, KFC, McDonald's, or other QSRs.
• Punjabi language proficiency (for effective local team communication).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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