Area Coach

Coffee Day Global; Agra District, Jaipur; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Coffee Day Global is seeking an Area Coach Caf Operations to oversee multiple cafs within a designated geographic area, driving sales and profitability while ensuring operational excellence and high standards of service.

The role requires 3–6 years of experience in retail chains, caf operations, or QSR brands, plus a Bachelor's degree in a related field. Travel across assigned caf locations is expected, with development of caf managers and adherence to company SOPs.

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality, or a related field.
• 3-6 years experience in relevant sectors.
• Minimum 2 years in retail chains, caf operations or QSR brands.

Responsibilities

• Oversee day-to-day operations of multiple cafs.
• Guide and develop caf managers and teams.
• Drive sales growth and monitor KPIs.
• Ensure customer service excellence and handle escalations.
• Monitor inventory, costs and wastage, and ensure cost control.
• Ensure product quality, hygiene, and food safety standards.
• Ensure policy compliance and workplace safety.
• Conduct caf visits and operational audits.
• Coordinate new product launches and promotions.
• Prepare regular sales and operations reports.

Skills

Leadership

Team management

Multi-unit ops

Sales & profitability

Inventory & cost control

Communication

Analytical thinking

Problem solving

Travel willingness

English & Hindi

Education

Bachelor’s degree in business/management/hospitality

Job description

Job Title: Area Coach Caf Operations

Industry: QSR / Caf Chain
Department: Operations
Experience: 3-6 Years
Relevant Experience: Minimum 2 years in retail chains, caf operations, or QSR brands
Qualification: Bachelor's Degree in Business Administration, Management, Hospitality, or a related field
Location: Jaipur, Agra
Employment Type: Full-time

Job Summary

We are looking for a dynamic and result-oriented Area Coach to oversee the operations and business performance of multiple cafs within a designated geographical area. The role involves driving sales and profitability, ensuring operational excellence, maintaining service and product quality, developing caf managers, and ensuring compliance with company standards.

Key Responsibilities,

• Area Operations: Oversee the day-to-day operations of multiple cafs and ensure adherence to company policies, SOPs, and operational standards.
• Team Leadership: Guide, coach, and develop caf managers and their teams to achieve business objectives and improve operational performance.
• Sales & Profitability: Drive sales growth, improve profitability, monitor key business KPIs, and implement action plans to achieve targets.
• Customer Experience: Ensure excellent customer service, address escalated complaints, and improve customer satisfaction.
• Inventory & Cost Control: Monitor inventory, stock availability, wastage, food costs, manpower costs, and overall operating expenses.
• Quality & Food Safety: Ensure product quality, consistency, hygiene, food safety, and cleanliness standards across all caf locations.
• Compliance: Ensure adherence to company policies, applicable statutory requirements, and workplace safety standards.
• Performance Monitoring: Conduct regular caf visits, operational audits, and performance reviews to identify gaps and implement corrective actions.
• New Product Launches: Coordinate with internal teams to implement new product launches, promotions, and marketing initiatives.
• MIS & Reporting: Prepare and submit regular reports on sales, operational performance, customer feedback, costs, and action plans to senior management.

Required Skills & Competencies

• Strong leadership, team management, and coaching skills.
• Experience in multi-unit operations, caf management, QSR, or retail chain operations.
• Strong understanding of sales, profitability, inventory, and cost control.
• Excellent communication, analytical, and problem-solving skills.
• Ability to manage multiple locations and drive business performance.
• Willingness to travel across assigned caf locations.
• Proficiency in English and Hindi; knowledge of the local language is an advantage.

Preferred Industry Experience

Candidates with experience in caf chains, QSR brands, food and beverage retail, or organised retail chains will be preferred. Experience with brands such as Starbucks, Tim Hortons, McDonald's McCaf, Third Wave Coffee, or similar organisations would be an advantage.