Architect – ServiceNow (ITRF)

ZEISS India; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

ZEISS India is seeking a senior ServiceNow Architect to lead architecture and delivery for complex enterprise implementations. You will own catalog data models, request lifecycles, and portal UX, while driving scalable, secure solutions aligned with out-of-the-box ServiceNow capabilities.

The role requires 7+ years of hands-on ServiceNow experience, expertise in Flow Designer, IntegrationHub, REST/SOAP, and a strong track record delivering enterprise automation across international teams.

Qualifications

• 7+ years of professional ServiceNow experience in architecture or lead development.
• Experience with catalog data models, request lifecycles, and portal UX.
• Ability to design scalable, secure, upgradeable ServiceNow solutions.

Responsibilities

• Lead architecture reviews and guide implementation teams.
• Deliver solution designs, integration designs, and data flows.
• Collaborate with Agile/Scrum/DevOps teams across regions.

Skills

ServiceNow Architecture

Flow Designer

Integration Hub

REST APIs

Portal Experience

Education

Bachelor's degree in Computer Science

Tools

MID Server

PowerShell

Import Sets

Job description

• Service Catalog and Request Fulfillment: Catalog Items, Record Producers, Order Guides, Requests, Requested Items, Catalog Tasks, approvals, Standard Changes, notifications and fulfillment orchestration.
• Automation: Flow Designer, subflows, actions, Integration Hub, legacy Workflow, Business Rules, Script Includes, Scheduled Jobs, events and reusable automation frameworks.
• Experience layer: Employee Center Pro and Service Portal, including catalog user experience, widgets/components.
• Integration architecture: REST, SOAP, Import Set APIs, MID Server, PowerShell-based integrations, authentication, error handling, observability and connected-system dependencies.
• Security and data: ACLs, roles, groups, data protection, CMDB relationships, data quality and configuration lifecycle management.

Education & Work Experience

• 7+ years of professional ServiceNow experience, including several years in solution architecture, technical architecture or lead developer responsibility for complex enterprise implementations.
• Demonstrated architecture and hands-on delivery experience in Service Catalog and IT Request Fulfillment, including catalog data models, request and task lifecycle, approvals, fulfillment orchestration, notifications and portal experience.
• Strong practical experience with Flow Designer, reusable subflows/actions, IntegrationHub and maintainable enterprise automation patterns.
• Proven integration architecture and implementation experience using REST, SOAP, Import Sets, MID Server, authentication mechanisms and external automation technologies such as PowerShell.
• Ability to design solutions that are scalable, secure, upgradeable, supportable and close to out-of-the-box ServiceNow capabilities.
• Strong understanding of platform security, ACLs, role-based access, data protection, governance, performance, error handling and operational monitoring.
• Proven ability to review code and designs, diagnose complex cross-system issues, perform root cause analysis and guide developers through implementation.
• Experience producing architecture deliverables such as solution designs, integration designs, data flows, decision records, non-functional requirements and implementation guardrails.
• Use AI technologies to fulfill role responsibilities, improve solution design, automate tasks and enhance efficiency and quality.
• Explore, evaluate and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform.
• Professional English communication skills and experience working with international, cross-functional Agile/Scrum/DevOps teams.