Architect Dynamics CRM - TALPRO

Talpro; Bengaluru; On-site; INR 4,000,000 - 7,500,000; Full time

Job summary

Talpro is seeking a Dynamics CRM Architect with deep expertise in Microsoft Dynamics 365 CRM and Power Platform. The ideal candidate will lead end-to-end CRM solution design, including Customer Service Omnichannel and Voice/Telephony integrations, and hands-on Azure Logic Apps development.

This role requires leadership, client engagement, and a hands-on approach to development and deployment. You will mentor developers, collaborate with business and IT stakeholders, and ensure best practices in

Qualifications

• Microsoft Dynamics 365 CRM with 7+ years hands-on development
• Customer Service Omnichannel setup and integration (Voice/Telephony Channel – MUST)
• C# with strong Object-Oriented Programming and Domain-Driven Design
• Power Platform: Power Apps (Model-driven), Power BI, Power Automate, Power Pages
• Microsoft Dataverse
• Dynamics 365 Customization: Plugins, Custom Workflows, Custom APIs
• SQL Server Integration Services (SSIS)
• Dynamics 365 Technical Architecture Design
• Proven experience in 4–5 full-cycle CRM implementations
• ASP.NET Core (Portal/Web development) [Good to Have]

Responsibilities

• Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform
• Deliver technical solutions in alignment with scope, cost, and timeline
• Set up and integrate Voice/Telephony Omnichannel channels for Customer Service
• Build and manage Logic Apps and SSIS-based data migration flows
• Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions
• Collaborate with BA, developers, and architects to implement CRM solutions
• Translate complex business requirements into technical architecture
• Lead CRM projects end-to-end and mentor junior developers
• Drive DevOps best practices, unit testing, source control, and peer reviews
• Communicate technical plans to stakeholders and stay aligned with business goals
• Troubleshoot issues, perform root cause analysis, and implement long-term fixes
• Stay updated on Microsoft technologies and guide solution enhancements

Skills

Dynamics 365 CRM

Omnichannel

C# OOP

Power Platform

Dataverse

Dynamics Customization

SSIS

Architecture Design

CRM Implementations

ASP.NET Core

Banking Domain Experience

Microsoft Dynamics Certification

Team mentoring

Job description

TALPRO INDIA PRIVATE LIMITED | Full time

• Assigned Recruiter(s) BHASKAR ANAND,Ankita Raj
• Date Opened 04/23/2025
• Job Type Full time
• Country India

About Us

Talpro is leading the way in transforming the talent acquisition landscape. We deliver innovative, sustainable, and cost-effective recruitment solutions tailored to today’s business needs. Our mission is to offer comprehensive hiring strategies that address immediate recruitment demands while laying the groundwork for long-term success.

Job Description

• Years of Experience : Minimum 10+ Years preferred for Architects)
• Role Type : Full-Time, Permanent (FTE with Talpro)

Mandatory Skills :

• Microsoft Dynamics 365 CRM (7+ years hands‑on development)
• Customer Service Omnichannel setup and integration (Voice/Telephony Channel – MUST)
• C# with strong Object-Oriented Programming & Domain-Driven Design
• Power Platform: Power Apps (Model-driven), Power BI, Power Automate, Power Pages
• Microsoft Dataverse
• Dynamics 365 Customization: Plugins, Custom Workflows, Custom APIs
• SQL Server Integration Services (SSIS)
• Dynamics 365 Technical Architecture Design
• Proven experience in 4–5 full-cycle CRM implementations

Good to Have Skills:

• ASP.NET Core (Portal/Web development)
• Banking Domain Experience
• Microsoft Dynamics Certification
• Team mentoring, technical leadership, and client engagement experience

Role Overview / Job Summary:

We are seeking a Dynamics CRM Architect with deep experience in Microsoft Dynamics 365 CRM and the Power Platform. The candidate must bring strong technical expertise in Customer Service Omnichannel , especially in Voice and Telephony integrations , alongside hands‑on proficiency in Azure Logic Apps. This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders. Strong communication skills, solution ownership, and a consultative mindset are essential for success in this high-impact client-facing role.

Key Responsibilities / Job Responsibilities:

• Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform
• Deliver technical solutions in alignment with defined scope, cost, and timeline
• Set up and integrate Voice/Telephony Omnichannel channels for Customer Service
• Build and manage Logic Apps and SSIS-based data migration flows
• Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions
• Collaborate with BA, developers, and architects to implement CRM solutions
• Translate complex business requirements into technical architecture
• Lead CRM projects end-to-end and mentor junior developers
• Drive adherence to best practices in DevOps, unit testing, source control, and peer reviews
• Communicate technical plans and updates effectively to internal and external stakeholders
• Troubleshoot issues, perform root cause analysis, and ensure long-term fixes
• Stay updated on Microsoft technologies and guide solution enhancements accordingly