Level 7_Architect

Wissen Infotech; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Wissen Infotech in Bengaluru seeks a Dynamics 365 Architect (Techno Functional) to lead complex CRM projects. You will design and implement customizations, manage integrations, and guide delivery teams while engaging closely with clients and business stakeholders.

The role requires 10–12 years of experience, strong communication, and deep knowledge across Dynamics 365 CRM modules, including Sales and Marketing, with hands-on customization and architecture responsibilities.

Qualifications

• 10–12 years of relevant experience with Dynamics 365 CRM
• Extensive knowledge of CRM Sales and Marketing modules
• Hands-on customization and configuration experience in D365
• Strong skills in plugins, workflows, .NET and JavaScript
• Experience in designing architecture of CRM solutions
• Able to lead client discussions and translate requirements to technical design
• Strong client-facing and communication skills

Responsibilities

• Design, develop and implement customizations and enhancements in Dynamics 365 CRM
• Develop and maintain integrations between Dynamics 365 and other systems
• Execute standardized processes and best practices for 365 CRM functionality
• Create reports and dashboards based on business requirements
• Identify gaps in the CRM landscape and drive improvements
• Provide technical oversight and guidance to delivery teams

Skills

CRM Sales

CRM Marketing

Dynamics 365

Plugins & Workflows

JavaScript

Net

Technical Architecture

Client Leadership

Tools

Dynamics 365 Platform

Job description

Position: Dynamics CRM Architect (Techno Functional)

Overview:

As a MS Dynamics 365 CRM Technical Lead, you will be the technical expert on a project implementation team and develop technical specifications for implementation, configuration, customizations, and enhancements of MS Dynamics 365 CRM. You will assist with CRM solution planning, analysis, designing, building, and testing. You will be considered the product expert that is also responsible for providing support in CRM issue escalation and resolution.

Additionally, you will have technical oversight for development and delivery of large-scale project deliverables. Your deep development and technical skills in D365 will allow you to work in every aspect of Dynamics 365 CRM such as, but not limited to, creation/modification of D365 Objects, importing data, configuration of user roles, reports, and dashboards.

Under general supervision, you will contribute to the development, maintenance, and enhancement of client systems and assist in the development of new features as well as be able to troubleshoot and correct defects.

These client-facing roles require extensive programming and development experience with Microsoft D365 and excellent interpersonal/communication skills. You must be client-focused and team-oriented.

Required Skills:

• Min relevant experience 10 to 12 yrs with Strong oral & written communication skills.
• Should have extensive knowledge on CRM Sales, Marketing, and modules.
• Dynamics 365 Techno functional with hands on complex Customizations and Configurations.
• Need to be well versed in plugins, workflows, .Net, JavaScript and Portals.
• Experience in designing architecture of the solution.
• Lead technical positions for an application dealing with overall design, integration, technical requirements (e.g., performance and scalability) and alignment with enterprise strategies.
• Must have good knowledge on Dynamics 365 and coding best practices.
• Must be able to work directly with the client and lead design discussions with business, solution design and translate it to the technical team.
• Should be able to address any Technical Questions / clarifications.
• Single point of contact (Technical SME) and Management single point of contact for all reviews, reporting, signoffs and approvals.

Responsibilities:

• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Design, develop and implement customizations and enhancements to the Microsoft Dynamics platform.
• Develop and maintain integrations between Microsoft Dynamics and other business systems.
• Execute standardized processes, content, and best practice in utilizing 365 CRM functionality.
• Work with end users to identify, create, and deliver reports according to requirements.
• Identify inefficiencies and gaps in current CRM landscape and leverage solutions to ensure optimal standards and processes.

Identify data discrepancies and data quality issues and work to ensure data consistency and integrity.