Architect

RTL2 Fernsehen GmbH & Co. KG; India; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

RTL2 Fernsehen GmbH & Co. KG in India seeks a Senior ServiceNow Architect to align platform strategy with business goals and lead architectural decisions.

You will design scalable solutions across ITSM, ITOM and CS modules, while guiding a team of engineers and integrating with external systems. Ideal candidates have 12+ years’ experience in IT and 8+ years in ServiceNow architecture, with strong API integration, JavaScript and ITIL foundations.

Qualifications

• Bachelor's degree in Computer Science or related field.
• ServiceNow certifications (preferably advanced levels).
• ITIL Foundations certification preferred.

Responsibilities

• Ensures platform alignment with the business strategy.
• Provides consultative technical leadership to the platform team.
• Creates and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure correct solutions.
• Resolves technical escalations and defects.
• Participates in process workshops.
• Oversee migration of configurations across instances.
• Oversee platform integrations and security of Now Platform.

Skills

ServiceNow architecture

Solution design

Agile/Scrum

API integration

JavaScript / Web tech

ITIL concepts

Communication skills

Leadership / mentoring

Complex problem solving

Vendor / stakeholder management

Education

Bachelor's Degree in Computer Science

ServiceNow Certification (SA Developer / CIS / CTA / CMA)

ITIL Foundations Certification

Tools

ServiceNow API

MID servers

REST/Web Services

Job description

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES

• Ensures platform alignment with the business strategy

• Provides consultative technical leadership to the platform team

• Creates and maintains a detailed view of the existing architecture

• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

• Resolves technical escalations, including responding to defects

• Participates in process workshops

• Assists in migrating configuration across instances

• Oversee the implementation and maintenance of platform integrations

• Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and Certifications

• Bachelor's Degree in Computer Science or related

• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

• ITIL Foundations Certification preferred

Experience

• Total 12+ yrs of experience and 8+ years relevant work experience

• Must have architectural experience with Service now

• Must be willing to work in shifts

• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

• Experience with complex software solutions.

• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

• Success driving complex issues through analysis and resolution

• Industry domain expertise

• Experience writing technical functional specifications required

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform

• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

• Proven experience in working within both waterfall and Agile/Scrum methodologies.

• Practical experience of setting up ServiceNow API’s and MID servers

• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

• Excellent conflict management and negotiation skills

• Ability to train and support others on functional area-related topics.

Preferred Skills

• Proven organizational skills

• High energy, ambitious self-starter with an aptitude for learning and customer focus

• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

• Working knowledge of vendor management principles and procedures.