Accounts Receivable (AR) Call Centre | AR Callers | Voice Freshers

Access Healthcare Service; Pune District; On-site; INR 200,000 - 320,000; Full time

Job summary

Access Healthcare Service in Pune, India, is hiring for an entry-level call center position. Freshers may apply; training is provided. You will perform pre-call analysis, verify claim status, and document all interactions to support insurance claim processing.

Role requires fluent English, basic computer skills, and willingness to work night shifts aligned with US office timings. Prior international call center experience is advantageous but not mandatory.

Qualifications

• Candidate must be fluent in English.
• Experience in an international call center is an advantage, but not compulsory.
• Willingness to work night shifts according to US timings.
• Basic computer knowledge is required.
• Arts or sciences degree/diploma with no arrears; professional degrees are not considered for this entry-level role.

Responsibilities

• Perform pre-call analysis and verify status by calling the payer, IVR, or web portal.
• Keep documentation on the client software to send to insurance companies and maintain an audit trail.
• Record after-call actions and perform post-call analysis for claim follow-up.
• Address inquiries, requests, and complaints to resolve at first point of contact.
• Provide accurate product/service information and interpret explanations of benefits before calls.
• Analyze accounts receivable data, understand underpayments and denials, and document reasons clearly.

Skills

Fluent English

Night shift

Fast learner

Basic computer skills

Education

Arts or sciences degree/diploma

Job description

Build your career with one of India’s largest and fastest growing companies in healthcare revenue cycle management . Join a team that values your work and enables you to become a true partner to your clients by investing in your growth, besides empowering you to work directly on KPIs that matter to your clients.

We are always interested in talking to inspired, talented, and motivated people.Many opportunities are available to join our vibrant culture. Review and apply online below.

Job Location: Pune, India

Job Description

(Training will be provided for freshers)

Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post call analysis for the claim follow-up

Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact

Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

SKILLS AND QUALIFICATIONS REQUIRED

Candidate must be fluent in English. Prior experience in an international call center is an advantage, but not compulsory

Flexibility to work in night shift, according to US office timings and holiday calendars

Fast learner with the ability to talk to people effectively, and adapt well to different situations for meeting operational goals

Basic working knowledge of computers

Degree/diploma in arts or sciences without any current arrears. BTech, BE, MBA, MCA and other professional courses will not be considered, as this is an entry level call centre position