AR Calling

Kraft BPO; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Kraft BPO in Bengaluru is seeking an AR Calling/RCM specialist to manage accounts receivable, resolve outstanding issues with healthcare providers, and help reduce write-offs by identifying root causes, while collaborating with finance teams to ensure accurate billing and timely collections.

You will analyze aging data, negotiate payment plans, and maintain professional relationships with customers over the phone, requiring 1–4 years of AR/RCM experience and strong verbal communication skills.

Qualifications

• 1-4 years of experience in AR calling or RCM.
• Strong knowledge of denial handling, denial management, and appeal processes.
• Excellent communication skills for effective negotiation with customers over phone calls.

Responsibilities

• Manage AR calls to resolve outstanding accounts receivable issues with healthcare providers.
• Handle denials by investigating root causes, appealing denied claims, and reducing write-offs.
• Utilize strong communication skills to negotiate payment plans with customers and maintain relationships.
• Analyze data to identify trends in account receivables aging and implement strategies for improvement.

Skills

AR calling

RCM

Denial handling

Negotiation

Communication skills

Data analysis

Job description

Roles and Responsibilities :

• Manage AR calls to resolve outstanding accounts receivable issues with healthcare providers.
• Handle denials by investigating root causes, appealing denied claims, and reducing write-offs.
• Utilize strong communication skills to negotiate payment plans with customers and maintain relationships.
• Analyze data to identify trends in account receivables aging and implement strategies for improvement.

Job Requirements :

• 1-4 years of experience in AR calling or RCM (Revenue Cycle Management).
• Strong knowledge of denial handling, denial management, and appeal processes.
• Excellent communication skills for effective negotiation with customers over phone calls.