Senior Ar Caller

Access Healthcare; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

Access Healthcare is seeking an AR calling professional to resolve outstanding accounts receivable issues with providers, insurers, and patients. You will research claim denials, appeal denied claims, and negotiate settlements while collaborating with billing, coding, and patient access teams to ensure patient records accuracy.

The role requires 1–5 years in AR calling or related settings and strong knowledge of RCM principles, paired with excellent phone negotiation skills to manage customer

Qualifications

• 1-5 years of experience in AR calling or similar role in the medical services/hospital industry.
• Strong knowledge of revenue cycle management (RCM) principles and practices.
• Excellent communication skills for effective negotiation with customers over phone calls.

Responsibilities

• Manage AR calls to resolve outstanding accounts receivable issues with healthcare providers, insurance companies, and patients.
• Identify and address denial reasons by researching claim rejections, appealing denied claims, and negotiating settlements.
• Collaborate with internal teams such as billing, coding, and patient access to resolve discrepancies in patient records.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Communication skills

Negotiation

RCM knowledge

Tools

CRM software

Job description

Roles and Responsibilities

• Manage AR calls to resolve outstanding accounts receivable issues with healthcare providers, insurance companies, and patients.
• Identify and address denial reasons by researching claim rejections, appealing denied claims, and negotiating settlements.
• Collaborate with internal teams such as billing, coding, and patient access to resolve discrepancies in patient records.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements

• 1-5 years of experience in AR calling or similar role in the medical services/hospital industry.
• Strong knowledge of revenue cycle management (RCM) principles and practices.
• Excellent communication skills for effective negotiation with customers over phone calls.