Senior AR Caller ar caller

Kraft BPO; Bengaluru; On-site; INR 300,000 - 650,000; Full time

Job summary

Kraft BPO in Bengaluru is seeking an AR calling professional to manage accounts receivable, resolve denials, and collaborate with billing, coding, and customer service teams to optimize the revenue cycle. The role emphasizes accurate data analysis and proactive issue resolution.

Ideal candidates bring 1–3 years of US healthcare AR experience and strong communication skills to interact with patients, insurers, and internal stakeholders.

Qualifications

• 1–3 years of experience in AR calling or similar role in US healthcare industry.
• Strong knowledge of Revenue Cycle Management (RCM) principles and practices.
• Excellent communication skills for interacting with patients, insurance companies, and internal stakeholders.
• Ability to work independently with minimal supervision while maintaining high accuracy.

Responsibilities

• Manage AR calls to resolve outstanding accounts receivable issues with patients, insurance companies, and other stakeholders.
• Handle denial management by identifying root causes of denials and implementing strategies to reduce rejections.
• Collaborate with internal teams such as billing, coding, and customer service to resolve complex patient billing issues.
• Analyze data to identify trends and areas for improvement in the revenue cycle management process.

Skills

AR calling

RCM principles

Denial management

Communication skills

Data analysis

Job description

Roles and Responsibilities :

• Manage AR calls to resolve outstanding accounts receivable issues with patients, insurance companies, and other stakeholders.
• Handle denial management by identifying root causes of denials and implementing strategies to reduce rejections.
• Collaborate with internal teams such as billing, coding, and customer service to resolve complex patient billing issues.
• Analyze data to identify trends and areas for improvement in the revenue cycle management process.

Job Requirements :

• 1-3 years of experience in AR calling or similar role in US healthcare industry.
• Strong knowledge of RCM (Revenue Cycle Management) principles and practices.
• Excellent communication skills for effective interaction with patients, insurance companies, and internal stakeholders.
• Ability to work independently with minimal supervision while maintaining high accuracy rates.