Customer Service Executive

Svatantra Microhousing Finance Corporation; Coimbatore District; On-site; INR 167,000 - 246,000; Full time

Job summary

Svatantra Microhousing Finance Corporation in Tamil Nadu seeks a customer support executive to listen to customer concerns, resolve issues, and provide accurate information across chat platforms. A positive attitude and clear communication will help promote the company while addressing inquiries.

Training will enhance product knowledge and service skills. The role requires strong computer skills, fast typing, and proficiency in Excel and Google Sheets to manage KYC and income proof

Qualifications

• Listen to customers concerns and questions.
• Resolve customers' concerns and answer questions to the best of your ability.
• Maintain a positive attitude and calmly respond to complaints.
• Promote the product and company positively, addressing concerns as they arise.
• Engage with customers through chat platforms in a professional manner.
• Respond promptly with accurate information.
• Use scripts and guidelines to handle common inquiries.
• Continuously enhance product knowledge and customer service skills through training.
• Maintain daily MIS reports.

Responsibilities

• Listen to customers concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
• Engage with customers through chat platforms in a professional and courteous manner.
• Respond promptly to customer inquiries, providing accurate and relevant information.
• Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
• Continuously enhance product knowledge and customer service skills through ongoing training.
• Excellent computer skills with good typing speed and toggling between windows.
• Proficiency in Excel and Google sheet
• Good Communication Skills
• Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
• Maintaining daily MIS reports

Skills

Typing speed

Customer service

Communication

KYC knowledge

MIS reporting

Chat support

Tools

Excel

Google Sheets

Job description

Role & responsibilities

• Listen to customers concerns, issues and questions
• Resolve customers' concerns and answer customers' questions to your best ability
• Maintain a positive attitude and calmly respond to customers' complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Engage with customers through chat platforms in a professional and courteous manner.
• Respond promptly to customer inquiries, providing accurate and relevant information.
• Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
• Continuously enhance product knowledge and customer service skills through ongoing training.
• Excellent computer skills with good typing speed and toggling between windows.
• Proficiency in Excel and Google sheet
• Good Communication Skills
• Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
• Maintaining daily MIS reports

Languages needed - Tamil, English