Inbound officer

Talentia HR Solutions; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading employment service provider is seeking an Inbound Officer for its Chennai location. The ideal candidate must possess excellent verbal communication skills and a strong customer service focus. Responsibilities include handling inbound calls, generating leads, and maintaining compliance with performance metrics. Candidates should have achieved First Class in their academics and possess knowledge of banking or credit cards. This role requires shift work, and knowledge of English and Hindi is mandatory.

Qualifications

• Candidates must have excellent verbal communication skills.
• Strong customer service focus is essential.
• Knowledge of Banking or Credit cards is preferred.

Responsibilities

• Answer inbound calls and assist customers with their queries.
• Raise requests and complaints on behalf of the customer in a CRM tool.
• Generate leads and educate customers about new products.

Skills

Excellent verbal communication skills

Ability to comprehend and interpret customer information

Strong customer service focus

Knowledge of Banking / Credit cards

Education

First Class in 10th, 12th, and Graduation

Job description

Inbound Officer - Chennai

Responsibilities

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines.
• Capture problem indicators, highlight and suggest improvement.
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
• Maintain adequate knowledge levels on products, processes and systems used.
• Ensure sales target are met.

Skills Required

• Excellent verbal communication skills.
• Ability to comprehend, capture as well as interpret basic customer information.
• Strong customer service focus.
• Knowledge of Banking / Credit cards preferred.

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 6:30 am to 8:30 pm between any 9 hours rotational shift) and rotational week off any one day in a week.

Languages Required: English +Hindi (compulsory).

Candidate residing with in (30 kms from Karapakkam).

Academic Criteria: Candidates must have achieved First Class in all landmark academic milestones – 10th, 12th, and Graduation.