Apprentice - F&B Service

Hyatt Hotels Corporation; Thiruvananthapuram; On-site; INR 180,000 - 340,000; Full time

Job summary

Hyatt Hotels Corporation in India seeks an entry-level hospitality professional dedicated to delivering personalized guest service. No prior experience required; candidates should demonstrate strong customer service, communication and interpersonal skills.

The role involves supporting hotel operations, opening/closing procedures, managing supplies while aiming to reduce waste, and knowledge of F&B to assist with upselling and cross-selling opportunities. Training is provided.

Qualifications

• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
• No working experience is required.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Ensure guests receive the highest level of personalized service and report complaints or problems to supervisors if no immediate solution is found, with follow-up.
• Monitor hotel activities and hand over pending points for the next shift’s follow-up and action.
• Provide courteous, professional, efficient and flexible service, perform opening and closing procedures, monitor supplies and reduce spoilage.
• Have knowledge of all Food and Beverage services, and be able to recommend combinations, upsell and cross-sell.
• Maintain grooming/hygiene standards and a good rapport with colleagues and all departments; support Supervisors and team.
• Take on reasonable duties as assigned by supervisors.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Qualifications

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. No working experience is required. Good customer service, communications and interpersonal skills are a must.

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