Application Tech Support Practitioner (Desktop Support Engineer)

Protiviti India

New Delhi, Gurugram District

On-site

INR 300,000 - 360,000

Full time

8 days ago

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Job summary

Protiviti India is hiring an Application Tech Support Practitioner (Desktop Support Engineer) to resolve desktop, application, hardware, and network issues for end users. You will provide on-site and remote support, install OS and software, and train users on basic system usage.

The role requires relevant desktop support experience, strong problem-solving and communication skills, and the ability to work in a fast-paced, 24x7 roster environment. PF/Form 16 documents are mandatory during hiring.

Qualifications

Bachelor's Degree in Computer Science or Information Technology or related field.
Desirable desktop/application support experience and relevant certifications.

Responsibilities

Respond to user support requests via ticketing systems, email or phone.
Diagnose and resolve hardware, software, and networking issues.
Install, configure and upgrade operating systems and applications.
Provide remote and on-site support as required.
Assist users with application usage and basic system training.
Maintain incident records and resolutions in the ticketing system.
Coordinate with vendors for hardware repair and procurement.
Ensure timely updates and security patches on desktops/laptops.
Manage IT asset inventory and equipment records.
Escalate complex issues to IT teams and support projects.

Skills

Hardware installation

Troubleshooting

Remote desktop

Customer service

Communication

Time management

Networking basics

Windows OS

Linux environments

Mac OS

Education

Bachelor's Degree in CS/IT

Tools

Remote Desktop

ITSM/Ticketing

Hardware diagnostic tools

Job description

Application Tech Support Practitioner (Desktop Support Engineer)

Location: Gurgaon, Dhundhera
Work Mode: Work From Office (WFO) Only
Contract Duration: 12 Months (Contractual Role)
Shift: 24x7 Rotational Shifts as per Roster
Experience: Relevant Desktop/Application Support Experience Required

Job Summary

We are looking for a skilled and customer-focused Application Tech Support Practitioner (Desktop Support Engineer) to provide technical assistance and support to end users. The ideal candidate will be responsible for troubleshooting desktop, laptop, application, hardware, software, and network-related issues while ensuring seamless IT operations and an excellent user experience.

Key Responsibilities

Respond promptly to user support requests via ticketing systems, email, or phone.
Diagnose and resolve hardware, software, application, and networking issues.
Install, configure, and upgrade operating systems, software applications, and peripherals.
Provide remote and on-site technical support as required.
Assist users with application usage and basic system training.
Maintain accurate records of incidents, service requests, and resolutions.
Coordinate with vendors for hardware repair and procurement activities.
Ensure desktops and laptops receive timely updates, patches, and security enhancements.
Manage and maintain IT asset inventory and equipment records.
Collaborate with internal IT teams to escalate and resolve complex technical issues.
Support IT projects and infrastructure-related initiatives.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, or a related field preferred.
Proven experience in Desktop Support, Technical Support, Service Desk, or IT Support roles.
Strong knowledge of:
- Windows Operating Systems
- Linux Environments
- Mac OS
Understanding of hardware diagnostics, networking fundamentals, and software troubleshooting.
Excellent problem-solving and communication skills.
Ability to work independently and in a fast-paced environment.

Preferred Certifications