Application Tech Support Analyst

Leading Client; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Leading Client is seeking an Application Tech Support Practitioner for its Gurugram office. The role focuses on bridging clients and systems, ensuring smooth operation, and delivering high-quality support.

You will define client issues accurately and design effective resolutions to enhance user experience. Responsibilities include team knowledge building, problem solving participation, and documenting interactions to improve future support processes.

Qualifications

• 0–2 years of experience in Service Desk Management.
• Experience with customer relationship management tools.
• Strong understanding of incident management processes.

Responsibilities

• Build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Document client interactions and resolutions to improve future support processes.

Skills

Service Desk Management

CRM tools

Incident management

Ticketing systems

Clear technical communication

Education

15 years education

Tools

Ticketing systems

Job description

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your communication skills to provide exceptional support, and ensuring the smooth operation of our world-class systems. You will be dedicated to quality, accurately defining client issues, and leveraging your product knowledge to design effective resolutions, contributing to a seamless user experience.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with customer relationship management tools.
• Strong understanding of incident management processes.
• Familiarity with ticketing systems and service level agreements.
• Ability to communicate technical information clearly to non-technical users.

Additional Information:

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

Notice:

Immediate / Serving