Application Tech Support Practitioner (L1 Support)

Protiviti India; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Protiviti India is seeking an Application Tech Support Practitioner (L1) for Mumbai. You'll provide end-user support, troubleshoot Windows OS issues, and handle incident management within rotational shifts. The role emphasizes strong communication, ticketing experience, and adherence to SLAs.

The position offers work from office in Mumbai with rotating shifts and 1–3 years of experience. PF/Form 16 not specified here, but candidates should be prepared to demonstrate IT support process knowledge.

Qualifications

• Experience in end-user IT support environments.
• Strong troubleshooting and analytical skills.
• Familiar with SLA-driven incident management.
• Experience with Windows OS and networking basics.
• Willing to work in rotational shifts.

Responsibilities

• Troubleshoot Windows OS and resolve issues.
• Manage complex technical support scenarios.
• SCCM administration and troubleshooting.
• Handle networking basics: DHCP/DNS/WDS.
• Monitor antivirus solutions and encryption tools.
• Perform patch management and remote imaging support.
• Raise and track incidents via ticketing tools.
• Ensure SLA commitments are met.
• Assist with basic hardware and server support.

Skills

Troubleshooting

Ticketing systems

Communication skills

ITIL/ITSM knowledge

Rotational shifts

Job description

Naukri Job Posting

Job Title: Application Tech Support Practitioner (L1 Support)

Location: Mumbai
Work Mode: Work from Office
Experience: 1-3 Years
Shift: Rotational Shifts

Job Description

We are hiring an Application Tech Support Practitioner (L1 Support) with strong technical troubleshooting skills and experience in end-user support environments.

Key Responsibilities

• Windows OS troubleshooting and issue resolution
• Handle complex technical support scenarios
• SCCM administration and troubleshooting
• Knowledge of WDS, DHCP, and DNS
• Support and monitoring of Antivirus (AV) solutions
• Working knowledge of encryption tools
• Patch management and deployment activities
• Bulk imaging and remote imaging support
• Incident management through ticketing tools
• Adherence to SLA commitments
• Basic hardware troubleshooting
• Networking troubleshooting
• Basic server support activities

Required Skills

• Good troubleshooting and analytical skills
• Experience with ticketing systems
• Strong communication and customer support skills
• Understanding of IT support processes and SLAs
• Ability to work in rotational shifts

Mandatory Requirement

For experienced candidates, PF and Form 16 documents from all previous organizations are mandatory during the hiring process.

Contact Details

[e-mail]