Application Tech Support Practitioner

Accenture in India; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking an Application Tech Support Practitioner to maintain ongoing client support for the Governance Risk & Compliance (GRC) Platform. You will define issues, design resolutions, and ensure smooth operation through strong communication and product knowledge.

Ideal candidates have at least two years' experience in GRC operations, a degree in IT/CS, and readiness to work from our Chennai office.

Qualifications

• Minimum 2 years of experience in Governance Risk & Compliance (GRC) Platform Operations.
• Strong educational background in computer science, information technology, or a related field.
• Based at Chennai office.

Responsibilities

• Provide ongoing support to clients, acting as the interface between the client and the GRC Platform.
• Accurately define client issues and interpret and design resolutions based on deep product knowledge.
• Utilize exceptional communication skills to keep our world‑class systems running.
• Collaborate with cross‑functional teams to ensure the smooth operation of the GRC Platform.
• Stay updated with the latest advancements in GRC Platform Operations, integrating innovative approaches for sustained competitive advantage.

Skills

GRC Platform Operations

Exceptional communication skills

Cloud Tech Support

Application Support

Data analysis

Problem solving

Project management tools

Education

Degree in IT/Computer Science

3+ years IT Security experience

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills

Governance Risk & Compliance (GRC) Platform Operations

Good to have skills

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification

Degree, Minimum 3 years of experience in IT Security/Information Security

Summary

As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth operation of the Governance Risk & Compliance (GRC) Platform. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep our world‑class systems running.

Roles & Responsibilities

• Provide ongoing support to clients, acting as the interface between the client and the GRC Platform.
• Accurately define client issues and interpret and design resolutions based on deep product knowledge.
• Utilize exceptional communication skills to keep our world‑class systems running.
• Collaborate with cross‑functional teams to ensure the smooth operation of the GRC Platform.
• Stay updated with the latest advancements in GRC Platform Operations, integrating innovative approaches for sustained competitive advantage.

Professional & Technical Skills

• Must To Have Skills: Experience in Governance Risk & Compliance (GRC) Platform Operations.
• Must To Have Skills: Exceptional communication skills.
• Good To Have Skills: Experience in Cloud Tech Support.
• Good To Have Skills: Experience in Application Support.
• Strong understanding of GRC Platform Operations.
• Solid grasp of Cloud Tech Support and Application Support.
• Experience with data analysis and problem‑solving.
• Experience with project management and collaboration tools.

Additional Information

• The candidate should have a minimum of 2 years of experience in Governance Risk & Compliance (GRC) Platform Operations.
• The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.
• This position is based at our Chennai office.