Application Tech Support Practitioner

Accenture in India; Navi Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture in India is seeking an Application Tech Support Practitioner to serve as the ongoing interface between clients and the application system, ensuring high quality and reliability.

The role emphasizes strong communication, rapid issue definition, and effective resolution through deep product knowledge, with Mumbai-based office location.

Candidates should have 2+ years of SAP SuccessFactors Learning experience and 15 years of full-time education.

Qualifications

• Must Have Skills: Proficiency in SAP SuccessFactors Learning.
• 2 years of experience minimum.
• 15 years full-time education required.

Responsibilities

• Act as the SME and contribute in team discussions.
• Collaborate with cross-functional teams to improve system performance and user experience.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in improving support processes and the knowledge base.

Skills

SAP SuccessFactors Learning

Communication skills

Education

15 years full time education

Job description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : SAP SuccessFactors Learning

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between clients and the application system. This role focuses on maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and leverages in-depth product understanding to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and knowledge base.
• Provide guidance and support to junior team members to foster professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP SuccessFactors Learning.
• Strong analytical skills to diagnose and resolve application issues effectively.
• Excellent communication abilities to interact with clients and internal teams.
• Ability to interpret client requirements and translate them into technical solutions.
• Familiarity with system monitoring and troubleshooting techniques related to SAP SuccessFactors Learning.
• Capability to manage multiple tasks and prioritize issues in a dynamic environment.

Additional Information:

• The candidate should have minimum 2 years of experience in SAP SuccessFactors Learning.
• This position is based at our Mumbai office.
• A 15 years full time education is required.