Application Tech Support Practitioner

Accenture; Navi Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture in Navi Mumbai is hiring an Application Tech Support Practitioner to enhance system reliability. The role demands excellent communication skills and the ability to diagnose client issues efficiently.

You will manage client interactions, provide solutions, and work independently as a subject matter expert. A strong familiarity with SAP SuccessFactors Learning is essential for this role.

Qualifications

• 2 years of experience in application tech support.
• Proven ability in managing client relationships and technical issue resolution.

Responsibilities

• Perform independently as a subject matter expert.
• Participate in team discussions actively.
• Provide solutions to work-related problems.
• Collaborate with cross-functional teams.
• Document technical issues and resolutions.
• Assist in improving support processes.
• Guide junior team members.

Skills

SAP SuccessFactors Learning

Strong analytical skills

Excellent communication abilities

Interpret client requirements

System monitoring and troubleshooting

Task management

Education

15 years full time education

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills

• SAP SuccessFactors Learning
• Strong analytical skills to diagnose and resolve application issues effectively
• Excellent communication abilities to interact with clients and internal teams
• Ability to interpret client requirements and translate them into technical solutions
• Familiarity with system monitoring and troubleshooting techniques related to SAP SuccessFactors Learning
• Capability to manage multiple tasks and prioritize issues in a dynamic environment

Good to have skills

NAM

Minimum Experience

2 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between clients and the application system. This role focuses on maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and leverages in-depth product understanding to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions.

Roles & Responsibilities

• Expected to perform independently and become an SME
• Required active participation/contribution in team discussions
• Contribute in providing solutions to work related problems
• Collaborate with cross-functional teams to enhance system performance and user experience
• Document and communicate technical issues and resolutions clearly to stakeholders
• Assist in the continuous improvement of support processes and knowledge base
• Provide guidance and support to junior team members to foster professional growth

Location

This position is based at our Mumbai office.