Application Support Sr Software Engineer

Ness Digital Engineering; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Ness Digital Engineering in Bangalore, India seeks an Application Support Senior Software Engineer to provide hands-on L2/L3 support for multiple applications, drive automation, and contribute to modernization while maintaining a lean, high-performing team.

The role emphasizes knowledge transfer, incident management, deployments, and proactive monitoring. You will mentor new engineers, build runbooks, and push for improvements using GenAI tools to speed up diagnosis and documentation.

Formación

• Hands-on development/support in .NET/.NET Core and/or Java.
• Working knowledge of JavaScript (Angular/React) or PHP.
• AWS compute, containers, serverless, databases, CloudWatch; GCP/Azure.
• Strong SQL skills (SQL Server, MySQL); MongoDB a plus.
• Experience with REST APIs, integrations and troubleshooting distributed systems.
• Familiarity with CI/CD, Git, Docker; scripting (Python).
• ITIL-aligned support experience using ServiceNow or similar.

Responsabilidades

• Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications.
• Create and update runbooks, SOPs, architecture and knowledge articles.
• Incident, defect task management; Resolve L2/L3 incidents within SLA across several applications; and test defects, including regression testing and release coordination.
• Deliver tasks raised by the client (configuration changes, data fixes, small enhancements, reports, access requests), with estimates and status updates.
• Keep tickets accurately updated in ServiceNow/Jira, with clear resolution notes and knowledge articles.
• Owner for a group of applications.
• Perform root cause analysis, bug fixes, minor enhancements, and configuration changes.
• Execute deployments, releases and change requests following change management.
• Monitor application health, performance, batch and integrations; act proactively on alerts.
• Participate in on-call and major incident resolution for Critical/High applications.
• Modernization, merging innovation; Contribute to upgrades, re-platforming, and cloud optimization.
• Support data and functional migration when applications are merged or decommissioned.
• Build scripts and automations that manual and repetitive support tasks.
• Propose improvements and use GenAI/AI tools to speed up diagnosis and documentation.
• Act as anchor for a sub-team (pod): help interview, onboard and mentor new engineers joining your application group.
• Pass on knowledge so new engineers become productive quickly.

Conocimientos

.NET/Java

AWS

SQL

REST APIs

CI/CD & Git Docker

ITIL/ServiceNow

Descripción del empleo

Job Summary

Application Support Senior Software Engineer in Bangalore, India, India Application Support Senior Software Engineer

Role purpose: Provide hands-on L2/L3 support for multiple applications, absorb knowledge quickly during transition, and contribute to automation, modernization and consolidation work that keeps the portfolio stable with a lean team.

Responsibilities

• Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications.
• Create and update runbooks, SOPs, architecture and knowledge articles.
• Incident, defect task management; Resolve L2/L3 incidents within SLA across several applications; and test defects, including regression testing and release coordination.
• Deliver tasks raised by the client (configuration changes, data fixes, small enhancements, reports, access requests), with estimates and status updates.
• Keep tickets accurately updated in ServiceNow/Jira, with clear resolution notes and knowledge articles.
• Owner for a group of applications.
• Perform root cause analysis, bug fixes, minor enhancements, and configuration changes.
• Execute deployments, releases and change requests following change management.
• Monitor application health, performance, batch and integrations; act proactively on alerts.
• Participate in on-call and major incident resolution for Critical/High applications.
• Modernization, merging innovation; Contribute to upgrades, re-platforming, and cloud optimization.
• Support data and functional migration when applications are merged or decommissioned.
• Build scripts and automations that manual and repetitive support tasks.
• Propose improvements and use GenAI/AI tools to speed up diagnosis and documentation.
• Act as anchor for a sub-team (pod): help interview, onboard and mentor new engineers joining your application group.
• Pass on knowledge so new engineers become productive quickly.

Required qualifications and skills

• Hands-on development/support experience in .NET/.NET Core and/or Java; working knowledge of JavaScript (Angular/React) or PHP.
• AWS experience (compute, containers, serverless, databases, CloudWatch); GCP/Azure
• Strong SQL skills (SQL Server, MySQL); MongoDB is a plus.
• Experience with REST APIs, integrations and troubleshooting distributed systems.
• Familiarity with CI/CD, Git, Docker; and scripting (Python).
• ITIL-aligned support experience using ServiceNow or similar.

Nice to have

• Kubernetes certifications.
• Experience supporting SaaS/COTS products and web platforms (WordPress, Shopify) or entertainment domain knowledge.

Core competencies

• Ownership mindset and calm under pressure in high-impact incidents.
• Able to support many applications with varied technologies.
• Clear written and verbal communication in English with business and technical stakeholders.