Application Support SRE

Bounteous; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Bounteous is seeking a production support specialist to provide L2/L3 support for critical applications. You will manage incidents, problems, changes, and ensure SLA adherence, while performing RCA and driving permanent fixes.

You will collaborate with development and infrastructure teams, support releases, and identify automation opportunities. Hybrid work model with on-call responsibilities is expected.

Qualifications

• Experience in production support (L2/L3) with incident/problem/change management and ITIL processes.
• Strong monitoring and troubleshooting skills with rapid response to production issues.
• Excellent communication; comfortable with on-call duties in a hybrid work model.
• Experience with database systems (MongoDB preferred) and ability to handle ad-hoc data requests.
• Proficiency in Java, and working knowledge of ReactJS and Spring Boot.

Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Handle incident, problem, and change management end-to-end.
• Ensure application availability, stability, and SLA adherence.
• Perform RCA and drive permanent fixes.
• Prepare and deliver regular operational reports (weekly/monthly).
• Support releases, deployments, and production changes.
• Collaborate with stakeholders, development, and infrastructure teams.
• Identify and drive automation and efficiency improvements.

Skills

Production support (L2/L3)

Incident management

Change management

Problem management

ITIL framework

Monitoring

Troubleshooting

Communication skills

On-call support

Java

ReactJS

Spring Boot

Ad-hoc data requests

Tools

MongoDB

Splunk

APM

ASM

Elasticsearch

AWS

Job description

Core Responsibilities

• Provide L2/L3 production support for businesscritical applications.
• Handle incident, problem, and change management end-to-end.
• Ensure application availability, stability, and SLA adherence.
• Perform root cause analysis (RCA) and drive permanent fixes.
• Prepare and deliver regular operational, weekly/monthly service reports.
• Support releases, deployments, and production changes.
• Work closely with stakeholders, development and infrastructure teams.
• Proactively identify and work on automation and efficiency improvements.

Skills Required:

• Must have Production support (L2/L3) experience and well versed with Incident/change/problem/reporting/stakeholder management and ITIL framework.
• Must have good monitoring and troubleshooting skills and respond quickly to production issues.
• Must have excellent communication skills and would be required to work in hybrid workplace model & provide on-call support.
• Must have experience with any database (preferably MongoDB) and should be able to work on ad-hoc data requests.
• Required production support exposure in Java, good understanding of react JS & spring boot.
• Good to have experience with Splunk, APM & ASM, Elastic.
• Good to have exposure in supporting cloud based (preferably AWS) application