L2 Production Support

Luxoft; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Luxoft in Hyderabad, India is seeking a seasoned Production Support engineer to provide daily support for Java/Web-based applications in the Product and Market Liquidity Risk domains. You will coordinate infra maintenance, manage releases, and collaborate with cross-functional teams.

The role requires 6+ years in Application Level 2 UAT/production support with Shell scripting, SQL, UNIX, and Linux, plus OpenShift and Kubernetes familiarity.

Qualifications

• 6+ years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Linux.
• Conduct RCA for incidents received for failures or from users.
• Liaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incident.
• Deploy BAU requests/Management/ coordination of production defects, including cases where program changes are required.
• Monitoring tools like Grafana, Alert Manager, AppDynamics.
• Must know OpenShift, service mesh, Kubernetes.
• Good to know TWS jobs monitoring.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Responsibilities

• To provide quality day-to-day production support for Java/Web-based applications for Product, Market Liquidity Risk.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business.
• To manage production issues by responding in a timely manner in accordance with the service level agreement with the business.
• To enhance the existing support process to maintain/improve service level & quality.
• Adopting application support in SRE approach.

Skills

Shell scripting

SQL

UNIX

Linux

OpenShift

Kubernetes

Service Mesh

Grafana

AppDynamics

RCA for incidents

Release management

24x7 support

Tools

Grafana

Alert Manager

AppDynamics

OpenShift

Kubernetes

Job description

Project Description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.

Responsibilities

• To provide quality day-to-day production support for Java/Web-based applications for Product, Market Liquidity Risk.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business.
• To manage production issues by responding in a timely manner in accordance with the service level agreement with the business.
• To enhance the existing support process to maintain/improve service level & quality.
• Adopting application support in SRE approach.

Mandatory Skills Description

• 6+ years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Linux
• Conduct RCA for incidents received for failures or from users
• Liaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incident
• Deploy BAU requestsManagement/ coordination of production defects, including cases where program changes are required
• Monitoring tools like Grafana, Alert Manager, AppDynamics
• Must know OpenShift, service mesh, Kubernetes
• Good to know TWS jobs monitoring
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Nice-to-Have Skills Description

• Experience in application implementation projects in financial institutions would be advantageous.
• Strong interpersonal, oral, and written communication skills.