Java Production Support

NexTurn Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NexTurn Inc. in Hyderabad is seeking a Java-focused production support professional to join our 24/7 operations. You will analyze requirements, troubleshoot issues, and support deployments across production and non-production environments.

The role covers API, cloud, and DevOps aspects with familiarity in scheduling and monitoring tools, incident management, and RCA. Rotation and on-call duties are required to ensure service levels.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Prior experience in 24/7 production support environments.
• Willingness to work rotational shifts, including 24/7 coverage.

Responsibilities

• Analyze the existing application and project requirements.
• Requirement analysis and design preparation.
• Provide support for incoming tickets, including extensive troubleshooting tasks.
• Analyze and review actual service performance against SLAs.
• Conduct root cause analysis (RCA) and ensure timely issue resolution.
• Support application deployments and perform post-deployment validation.
• Document recurring issues and maintain a knowledge base for faster resolution.
• Provide weekly operational reports to stakeholders on service performance and SLA adherence.
• Take thread and heap dumps during production issues and identify faulty code.
• Maintain communication with the Service Delivery Manager, Advisors, and SMEs.
• System and support status reporting; support platforms in production and non-production environments.
• Be part of an on-call rotation and maintain good relationships with third-party vendors.
• Perform quarterly trend analysis to understand application behavior and identify improvements.

Skills

Java/J2EE

Node.js

React

API

Cloud & DevOps

Job Scheduling

Monitoring & Incident Management

Root Cause Analysis

Databases

Docker

AWS

24/7 Production Support

Education

Bachelor's or Master's degree in Computer Science / IT

Tools

Git

GitHub

Eclipse

IntelliJ

DBeaver

WinSCP

Shipyard

Jenkins

ServiceNow

Jira

New Relic

Site Scope

DWC

TWS

Job description

• Primary skills: Java Development / Production Support, Knowledge in API, Cloud & DevOps, Job Scheduling, Monitoring & Incident Management, Root Cause Analysis.
• Technical Skills: Java/J2EE, Nodejs, React, database (DB2, Sybase, PostgreSQL), SOAP, API, and Web Methods, Eclipse, Git, GitHub, Docker, knowledge of AWS.
• Scheduling Tools: TWS, DWC.
• Monitoring Tools:New Relic, Site Scope, DWC.
• Other Tools & Applications: ServiceNow, Jira, AWS, New Relic, IntelliJ, Eclipse, DBeaver, WinSCP, GIT, Shipyard and Jenkins.
• Preferred Experience: Prior experience in 24/7 production Support environments and experience in Support projects.
• Work Schedule: Must be flexible to work in rotational shifts, including 24/7 support.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Job Description

• Analyze the existing application and project requirements.
• Requirement analysis and design preparation.
• Provide support for incoming tickets, including extensive troubleshooting tasks.
• Analyze and review actual service performance against SLAs.
• Conduct root cause analysis (RCA) and ensure timely issue resolution.
• Support application deployments and perform post-deployment validation.
• Document recurring issues and maintain a knowledge base for faster resolution.
• Provide weekly operational reports to the stakeholders on service performance, achievements, miss-outs, SLA adherence, and opportunities for improvement.
• Taking thread and heap dumps during production issues, analyzing them, and identifying the faulty piece of code.
• Maintain regular communication with the Service Delivery Manager, Advisors, and SMEs.
• System and support status reporting.
• Support our application platforms in both production and non-production test environments.
• Be part of an on-call rotation.
• Maintain good relationships with third-party vendors.
• Performing Trend Analysis every quarter to understand the application behaviour and identify the improvement areas, and fine-tune the same.