L2 Application Support Engineer

Birlasoft; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Birlasoft is seeking an experienced L2 Support Engineer in Mumbai to provide comprehensive application and infrastructure support for project-related initiatives. You will troubleshoot complex enterprise environments, manage UAT environments, and ensure smooth deployments through CI/CD pipelines.

Strong exposure to Bitbucket, SQL, Oracle, and cross‑functional collaboration is essential. You will install, configure, and maintain enterprise applications across environments, monitor system health,

Qualifications

• Strong experience in CI/CD pipelines and deployment automation.
• Hands-on experience with Bitbucket and version control practices.
• Experience in application installation, configuration, and environment setup.

Responsibilities

• Provide Level-2 (L2) application support for project and production-related activities.
• Set up, maintain, and troubleshoot UAT environments.
• Support and manage CI/CD pipelines to ensure smooth application deployments.
• Configure, deploy, and maintain enterprise applications across different environments.
• Investigate and resolve application, infrastructure, and database-related issues.
• Monitor application performance and system health using enterprise monitoring tools.
• Collaborate with development, infrastructure, and business teams for issue resolution and project delivery.
• Perform root cause analysis (RCA) and provide recommendations for service improvements.
• Ensure adherence to incident and change management.

Skills

CI/CD pipelines

Bitbucket

Deployment automation

SQL

Oracle Database

Linux

Windows

Environment setup

Job description

Area(s) of responsibility

We are seeking an experienced L2 Support Engineer to provide application and infrastructure support for project-related initiatives. The ideal candidate should possess strong technical expertise across application deployment, environment setup, middleware, databases, infrastructure, and monitoring tools, with the ability to troubleshoot and resolve issues in complex enterprise environments.

Key Responsibilities

Provide Level-2 (L2) application support for project and production-related activities.

• Set up, maintain, and troubleshoot UAT (User Acceptance Testing) environments.
• Support and manage CI/CD pipelines to ensure smooth application deployments.
• Configure, deploy, and maintain enterprise applications across different environments.
• Investigate and resolve application, infrastructure, and database-related issues.
• Monitor application performance and system health using enterprise monitoring tools.
• Collaborate with development, infrastructure, and business teams for issue resolution and project delivery.

Perform root cause analysis (RCA) and provide recommendations for service improvements.

• Ensure adherence to operational and support processes, including incident and change management.

Required Skills & Experience

Application & DevOps

• Strong experience in CI/CD pipelines and deployment automation.
• Hands-on experience with Bitbucket and version control practices.
• Experience in application installation, configuration, and environment setup.

Database

• Good knowledge of SQL and Oracle Database.
• Experience in writing queries, troubleshooting database issues, and supporting application data requirements.

Infrastructure

• Good understanding of infrastructure components, server management, and application hosting environments.
• Experience working in both Linux and Windows