Application Support Engineer _ Bangalore

Clover Infotech; Bangalore Rural; On-site; INR 350,000 - 600,000; Full time

Job summary

Clover Infotech is seeking an L1 Support Engineer who will handle production incidents, troubleshoot issues, and coordinate with internal teams. The candidate should have strong SQL skills to write queries (SELECT, JOIN, GROUP BY), basic knowledge of Windows/Linux, and familiarity with web servers and REST APIs.

You will analyse application logs and database errors, follow incident and change management processes, and provide timely updates to stakeholders while driving issues to closure with

Qualifications

• Proficient in writing basic to intermediate SQL queries (SELECT, JOIN, GROUP BY, subqueries, updates, deletes).
• Strong troubleshooting and analytical skills to identify, isolate, and resolve application issues.
• Experience with production support and SLA-based incident handling.
• Understanding of Incident, Problem, and Change Management processes.
• Basic knowledge of Windows and Linux operating systems.
• Ability to analyse application logs and database errors.
• Basic understanding of web servers (IIS/Apache/Tomcat) and application architecture.
• Knowledge of APIs, REST services, and related troubleshooting tools is a plus.

Skills

SQL proficiency

Troubleshooting

Incident management

Log analysis

Windows/Linux basics

Web servers

APIs/REST

Production support

SLA adherence

Stakeholder comms

Job description

For the L1 Support Engineer role, we expect candidates to possess the following competencies:

• Good verbal and written communication skills.
• Strong knowledge of SQL, including writing basic to intermediate queries (SELECT, JOIN, GROUP BY, Subqueries, UPDATE, DELETE, etc.).
• Good troubleshooting and analytical skills to identify, isolate, and resolve application issues.
• Understanding of application support processes, including Incident, Problem, and Change Management.
• Basic knowledge of Windows/Linux operating systems.
• Ability to analyse application logs and database errors.
• Basic understanding of web servers (IIS/Apache/Tomcat) and application architecture.
• Knowledge of APIs, REST services, and related troubleshooting tools will be an added advantage.
• Experience in production support and SLA-based incident handling.
• Ability to handle critical production incidents with confidence and ensure timely resolution.
• Strong sense of ownership candidates should take end-to-end responsibility for issues assigned to them, coordinate with internal teams as well as external vendors wherever required, perform continuous follow-ups, and drive the issue to closure rather than only forwarding or escalating it.
• Ability to provide regular updates to stakeholders and ensure effective communication until the issue is fully resolved.