Application Support Engineer I (TCF)

Concentrix; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Concentrix Bengaluru is seeking an Application Support Engineer I (TCF) to provide hands-on support for Trade Portal applications, troubleshoot issues, and coordinate with testing and development teams.

You will work with Linux and Oracle environments, perform manual deployments, root cause analysis, and contribute to knowledge base while helping maintain system stability. The role emphasizes collaboration and problem solving within AWS cloud contexts when applicable.

Qualifications

• Hands-on Linux and Oracle experience is required.
• Ability to perform manual deployments and diagnose issues.
• Knowledge of RCA and documenting resolutions is preferred.

Responsibilities

• Investigate low severity production problems in Trade Portal app with analysis.
• Recreate problems in test environment and attempt resolutions.
• Test fixes in UAT/Production and coordinate OS/DB related tasks.
• Support installation and configuration across multiple environments.
• Coordinate with Testing and Development teams for issue resolution.

Skills

Linux

Oracle

Manual deployment

Troubleshooting

RCA

AWS (optional)

Documentation

Cross-team collab

Job description

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title

Application Support Engineer I (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

Roles And Responsibility Hands On Experience In

• Linux


• Oracle


• Should be able to do manual deployment


• Troubleshoot and rectify application issues


• Perform RCA to identify underlying issue


• Preference on AWS Cloud support engineer


• Maintain documentation of issues


• Coordinate with Testing and Development team

Investigate low severity production problems in Trade Portal application (i.e. alternative or work around is available) which involves considerable analysis.
Recreate problem related to Trade Portal app in test environment, analysis, determination & attempted resolution.
Testing fixes related to Trade Portal application in UAT, Standby and Production
Support Trade Portal application installation & configuration in multiple environments from time to time (UAT/Standby/Production)
Support Trade Portal application maintenance (preventive & adaptive) as required.
Support the testing of any fix or version migration related to OS/ Web Sphere /Oracle in UAT/Production
Co-ordination with DBA on issues related to Database and work on recommended solutions.
Co-ordination with Server/Storage/Network teams for resource monitoring like CPU, memory usages etc. of the App and DB servers. Take up application fine-tuning activities.
Provide application support for any planned activity like server movements (UAT/Prod/DR), DR Drills, etc. of Trade Portal application and other interfaced/impacted/related applications.
Participation in discussion reg. the CR’s/SFR’s in Release Control Board meeting, OS/DB baseline reviews, etc., if required
Add more issues/resolutions in the KB document for the DPC support team.
Handling of any adhoc data/queries required by BTG, IT, Management, regulatory, etc. related to Trade Portal application.