Application support engineer

Eurofins; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Eurofins seeks an IT Support Engineer to join the Treasury Management System support team in Chennai. You will assist global users, collaborate with Vendors and IT stakeholders, and ensure reliable operation of the TMS application and related infrastructure.

The role emphasizes end-user support, AD group management, data maintenance, and IT security. English fluency and strong communication are essential in this dynamic environment.

Qualifications

• 2+ years in database administration, support, or analysis.
• ERP data management or SaaS production support desirable.
• IT service management concepts (ITIL/LEAN) knowledge.
• Strong problem solving and communication skills.
• Fluency in English is essential with good time management.
• Experience with SQL, REST API and databases desirable.

Responsibilities

• Provide technical support to end users.
• End-to-end user maintenance including user creation/modification/deletion; manage AD groups.
• Maintain master data (bank accounts, interfaces, statements).
• Manage day-to-day delivery, maintenance and troubleshooting of TMS systems.
• Ensure IT security for TMS files and folders.
• Analyze incident trends and report risks to TMS Program Manager.
• Create and maintain documentation for TMS system and processes.
• Collaborate with Business Analyst and IT team for deployments worldwide.

Skills

End-user support

ERP data management

ITIL/LEAN knowledge

English fluency

Communication skills

Time management

Problem solving

Proactive

Tools

SQL

REST API

Database

Job description

Job Description

As an IT Support Engineer you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.

Responsibilities

• Provide technical support to end users
• End-to-end user maintenance, including user creation, modification, deletion
• Master data maintenance (bank account management, interfaces, statements etc.)
• Creation and maintenance of AD groups
• Manage day-to-day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope
• Manage security for TMS files and folders
• Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager
• IT Security, back-up and recovery
• Regular monitor and report environments health and statistic details to relevant stakeholder
• Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems
• Work closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide
• Support users during UAT and fixes Bugs identified during UAT
• Create and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures
• IT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations
• Perform other responsibilities and duties as requested

Requirements

• Minimum 2 years of experience on any of (database administration, support, analysis) or related experience
• Especially with production support in ERP data management / SaaS application desirable
• Knowledge with IT service management concepts (Preferable ITIL, LEAN)
• Good problem solving skills
• Fluency in English is essential
• Very good communication skills
• Strong time management skills
• Enthusiastic, full of high-energy, capable of contaminating others with the energy
• Proactive in assuming the responsibility for successfully completing assignment or tasks
• Self-imposing standards of excellence rather than having standards imposed
• Desirable experience with SQL, REST API, database"